Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Sostre

Davenport,FL

Summary

Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Darden Restaurants, Inc, enhancing guest experiences and increasing sales through effective upselling. Collaborating seamlessly with teams, I consistently delivered engaging performances at Universal Studios, significantly boosting event attendance and guest satisfaction. Anywhere I go I strive to succeed.

Overview

8
8
years of professional experience

Work History

Server

Darden Restaurants, Inc
04.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Banquet Server

Hilton
01.2022 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Sales

Cruise vacations consultant
Orlando , Fl
08.2016 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Boosted sales performance by providing efficient support and guidance to the sales team.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.

Entertainment Staff Member

Universal Studios
09.2017 - 03.2023
  • Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
  • Enhanced audience experience by facilitating engaging and interactive activities during live events.
  • Established positive relationships with local businesses, securing valuable partnerships for future collaborations.
  • Ensured safety compliance across the venue by regularly reviewing protocols and conducting staff training sessions.
  • Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.
  • Elevated guest satisfaction ratings through consistent delivery of high-energy performances that captivated audiences from start to finish.
  • Managed inventory of props, costumes, and equipment, ensuring proper maintenance and availability for each event.

Education

Associate of Business Administration - Sales And Customer Service

Florida Technical College
Orlando, FL
03.2019

High School Diploma -

Zenith Career Center
St. Cloud, FL
04.2012

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Authentic character development
  • Guest Engagement
  • Conflict Resolution
  • Collaborative Teamwork

Timeline

Server

Darden Restaurants, Inc
04.2022 - Current

Banquet Server

Hilton
01.2022 - Current

Entertainment Staff Member

Universal Studios
09.2017 - 03.2023

Sales

Cruise vacations consultant
08.2016 - 08.2024

Associate of Business Administration - Sales And Customer Service

Florida Technical College

High School Diploma -

Zenith Career Center

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Crystal Sostre