Crystal Soto
Office Manager/Front Office Leader
Phoenix,AZ
Summary
A reliable Office Manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Looking to join a great dental family where I can continue to grow and be an asset.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Front Office Manager
Dr. Nakamura Dental Office (Prosthodontist)
La Jolla, California
06.2019 - 05.2020
- In charge of all front office duties
- Checked patients in and out, went over treatment plans and financials and collected co-pays and fees for services
- Handled all incoming calls, confirmed appointments and scheduled recare appointments.
- Verified insurance policies, submitted and tracked all claims/appeals.
- Entered all payments and ran daily deposits and reports
- Managed all production and collection goals and ensured productive daily, weekly and monthly schedules to do so and hit targets.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved patient satisfaction survey's through application of superior conflict resolution and problem-solving skills.
- Mentored office employees on proper administrative procedures and how to use programs such as Dentrix, keeping operations consistent and efficient for maximum performance.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Office manager
Bonita Family Dental (Multi-Specialty Office)
Bonita, CA
03.2014 - 06.2018
- In charge of managing production and collection for the entire office, giving quotas and making sure they are met
- Making sure schedule is scheduled to goal and on track to reach daily, weekly, monthly, and annual goals
- Lead morning huddles along with weekly executive meetings
- Managed over 25 employees, walking floors and making sure assistants are kept on task and Drs are actively working on closing cases.
- Responsible for maintaining staff schedules and making sure adequate staff daily (whether we need a temp, ect.)
- Follow up with treatment coordinators ensure they are closing 80% of cases and meeting collection quotas
- Responsible for overseeing phone coordinator, receptionist, and hygiene coordinator ensuring quotas for outgoing recare calls were met.
- Also, treatment planned and handle financial arrangements to ensure a full productive schedule was kept.
- Also, responsible for training staff and new hires along with new hire interview process and testing.
- In charge of overseeing the entire office on a daily basis.
- Processed mail
- Hired and mentored employees
- Managed team responsibilities
- Processed payments
- Processed payroll
- Processed collections, deposits, and billing on a daily basis
- Responsible for outgoing communications
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Utilized patient and staff feedback to maintain patients and referrals to increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Developed standard operating procedures for all administrative employees.
- Evaluated employee records and productivity to complete employee evaluations.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Hygiene Coordinator
Dr. Minger, D.M.D. (General Dentistry)
La Jolla, California
01.2013 - 01.2014
- In charge of all hygiene recall
- Maintained hygiene schedules to meet goals
- Checked patients in and out and collected accurate co-pay
- Verified insurance plans and submitted/tracked claims electronically
- Pulled and filed charts
- Confirm appointments via telephone and by email
- Helped perio chart for hygienist
- Also, treatment planned and scheduled appointments to fill doctor’s schedules to goal, as well.
- Designed dental report card that explained patients' dental health status and treatment plans.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
- Used coordination and planning skills to achieve results according to schedule.
- Improved and developed knowledge through continuing education courses and seminars.
Office Manager
Greenway Dental
01.2003 - 03.2014
- Performed all front office duties including: treatment planning, discussing financial options and payment plans, scheduling, and confirming
- In charge of recall and keeping doctors/hygienists scheduled filled to goals
- Verified insurance plans and submitted and tracked claims (electronically/manually), did appeals if necessary
- Checked patients in and out and collected fees for services or co-payments, and entered and posted E.O.B's.
- Ran all end of day reports and closed end of month
- Ran deposits to the bank at the end of day.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Evaluated employee records and productivity to complete employee evaluations.
- Prepared meeting materials and took clear notes to distribute to all of staff.
Dental Assistant
Gatti, D.D.S (General Dentistry)
Phoenix, AZ
01.2002 - 01.2003
- Assisted doctor in all back office procedures including: crown preps, composite restorations, root canals, extractions, and impressions for night guard
- Also, responsible for taking comprehensive and limited x-rays and assisting with exams
- Also, performed light front office duties as needed.
Education
Diploma - Dental Assisting
Arizona College of Allied Health
03.2000 - 11.2002
High School Diploma -
Paradise Valley High School
Phoenix, AZCertifications in Each Course of Study Completed. - Dental/Management/Team Leading&Building/
M.G.E.
Florida 09.2014 - 06.2018
Skills
Reliable, outgoing, team player, honest & friendly
Sufficient, multi-tasker & great patient service skills
Confident, effective leader
Proficient in Care Credit & Lending Club
Invisalign, Implants (Cosmetic Dentistry), Eagle Soft and Soft DentProficient in Dentrix, EagleSoft & SoftDent
Oral and writing communication
Workflow planning
Issue handling
Account Reconciliation
Presentation design
Persuasion skills
Credit and collections
Relationship building
Staff Management
Documentation and control
Policy and procedure modification
Payroll and budgeting
Inquiry response
Scheduling
Bookkeeping
Timeline
Front Office Manager
Dr. Nakamura Dental Office (Prosthodontist)
06.2019 - 05.2020
Certifications in Each Course of Study Completed. - Dental/Management/Team Leading&Building/
M.G.E.
09.2014 - 06.2018
Office manager
Bonita Family Dental (Multi-Specialty Office)
03.2014 - 06.2018
Hygiene Coordinator
Dr. Minger, D.M.D. (General Dentistry)
01.2013 - 01.2014
Office Manager
Greenway Dental
01.2003 - 03.2014
Dental Assistant
Gatti, D.D.S (General Dentistry)
01.2002 - 01.2003
Diploma - Dental Assisting
Arizona College of Allied Health
03.2000 - 11.2002
High School Diploma -
Paradise Valley High School