Crystal Souza
Littleton,CO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level as a corrections officer position to help launch career while achieving company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
Clipboard Health
Denver, CO
10.2021 - Current
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Participated in educational programs designed to improve knowledge of health care practices.
CNA
Kare Agency
Denver, CO
01.2021 - Current
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Planned and served meals and snacks to patients according to prescribed diets.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Observed and reported unusual symptoms and changes to charge nurse.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Documented patient care services by charting in designated areas.
- Monitored food intake and output as directed by nursing staff.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Collected specimens from patients for laboratory testing purposes.
CNA
YES Agency
Palm Desert, CA
02.2014 - 07.2019
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Recruited, hired and trained new medical and facility staff.
- Maintained records management system to process personnel information and produce reports.
- Interacted with patients, families, physicians, nurses, social workers, therapists as needed.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Created individualized development plans for each CNA based on their skills and abilities.
- Ensured that all CNA personnel were compliant with state regulations regarding certification requirements.
- Explained policies, procedures and services to patients.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Monitored the quality of care provided by CNAs to ensure compliance with standards.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Education
Associate of Science - Administration of Justice
College of The Desert
Palm Desert, CA05-2017
Skills
- Complex Problem-Solving
- Compassionate Communication
- Patient Relations
- Patient-Focused Care
- Quality Assurance
- Infection Control Procedures
- Care Plan Implementation
- Condition Monitoring
- Transporting Patients
- Electronic Charting
- Medical Terminology Knowledge
- Direct Patient Care
- Database Administration
- Helping With Medication
- Reliable Transportation
- Patient Assessments
- Family Support and Assistance
- Compassionate
- Medical Records Management
- Activity Planning
- Quick Problem Solver
Certification
- CPR
- QMAP
- CNA
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
CNA
Clipboard Health
10.2021 - Current
CNA
Kare Agency
01.2021 - Current
CNA
YES Agency
02.2014 - 07.2019
Associate of Science - Administration of Justice
College of The Desert
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