Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SalesAssociate

Crystal Spiesman

Geneva,OH

Summary

Dynamic Sales Associate at DePuy Synthes with a proven track record in relationship building and customer service. Successfully increased sales revenue by fostering strong customer rapport and delivering tailored product recommendations. Adept at problem-solving and maintaining a calm demeanor in high-pressure situations, ensuring positive experiences for clients and colleagues alike.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Associate

DePuy Synthes
06.2022 - Current
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Participated in team meetings and training sessions regularly for continuous professional development.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.

Central Sterile Processing Technician Manger

Lake Health Beachwood
01.2021 - 06.2022
  • Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
  • Ensured compliance with industry regulations through regular audits of sterilization equipment and documentation practices.
  • Supported successful surgeries by promptly addressing any issues or concerns related to instrument availability or condition.
  • Increased patient safety by adhering to strict guidelines for decontamination, assembly, and transport of surgical instruments.
  • Contributed to cost savings through diligent inventory management and efficient use of supplies.
  • Managed daily workloads efficiently using advanced knowledge of medical terminology and surgical instrumentation requirements specific to various procedures.
  • Contributed to facility-wide infection control efforts by staying up-to-date on advancements in sterilization technologies, techniques, and industry guidelines.
  • Reduced the risk of infection in patients by maintaining a clean and organized central sterile processing area.
  • Picked instruments and supplies for surgeries.
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Verified and maintained proper documents and records for sterilization.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Recorded biologicals and test results.

Central Sterile Processing Technician

Lake Health TriPoint
01.2017 - 01.2021
  • Managed department and OR problems.
  • Made schedules and covered shifts that may have had call offs.
  • Established strong working relationships with colleagues across departments to facilitate smooth communication and coordination during surgical procedures.
  • Provided comprehensive training for new technicians on proper cleaning, inspection, assembly, and sterilization techniques.
  • Reduced the risk of infection in patients by maintaining a clean and organized central sterile processing area.
  • Contributed to facility-wide infection control efforts by staying up-to-date on advancements in sterilization technologies, techniques, and industry guidelines.
  • Minimized instrument damage through meticulous inspection, identification of defects, and prompt reporting to supervisors for repair or replacement decisions.
  • Maintained accurate records of sterilization processes, equipment maintenance, and quality assurance checks for audit purposes.
  • Managed daily workloads efficiently using advanced knowledge of medical terminology and surgical instrumentation requirements specific to various procedures.
  • Demonstrated commitment to professional development by attending industry conferences, workshops, and trainings on best practices in central sterile processing techniques.
  • Picked instruments and supplies for surgeries.
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Verified and maintained proper documents and records for sterilization.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Recorded biologicals and test results.
  • Ordered and restocked supplies for decontamination and surgical areas.
  • Evaluated medical equipment and recommended upgrades when necessary.

Central Sterile Processing Technician

Lake West Hospital
01.2006 - 01.2017
  • Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
  • Ensured compliance with industry regulations through regular audits of sterilization equipment and documentation practices.
  • Supported successful surgeries by promptly addressing any issues or concerns related to instrument availability or condition.
  • Provided comprehensive training for new technicians on proper cleaning, inspection, assembly, and sterilization techniques.
  • Reduced the risk of infection in patients by maintaining a clean and organized central sterile processing area.
  • Contributed to facility-wide infection control efforts by staying up-to-date on advancements in sterilization technologies, techniques, and industry guidelines.
  • Enhanced department efficiency by implementing effective sterilization processes for surgical instruments and equipment.
  • Minimized instrument damage through meticulous inspection, identification of defects, and prompt reporting to supervisors for repair or replacement decisions.
  • Increased patient safety by adhering to strict guidelines for decontamination, assembly, and transport of surgical instruments.
  • Prevented cross-contamination between sterile processing areas by diligently following proper workflow protocols at all times.
  • Maintained accurate records of sterilization processes, equipment maintenance, and quality assurance checks for audit purposes.
  • Collaborated with surgical teams to ensure timely delivery of properly sterilized and assembled instrument sets.
  • Managed daily workloads efficiently using advanced knowledge of medical terminology and surgical instrumentation requirements specific to various procedures.
  • Demonstrated commitment to professional development by attending industry conferences, workshops, and trainings on best practices in central sterile processing techniques.
  • Picked instruments and supplies for surgeries.
  • Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Verified and maintained proper documents and records for sterilization.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Recorded biologicals and test results.
  • Inspected sterile package integrity prior to distribution.
  • Identified parameters and sterilization method required for each item to be sterilized.
  • Ordered and restocked supplies for decontamination and surgical areas.
  • Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
  • Developed and maintained medical equipment databases.
  • Created and implemented medical equipment training programs.
  • Monitored inventory levels to keep all medical equipment properly stocked.
  • Provided support to medical staff in resolving medical equipment problems.
  • Collaborated with medical staff to confirm availability of medical equipment for patient care.

Education

Certified - CRCST

ISSHAM
ONLINE
06-2016

High School Diploma -

Fairport Harding High
Fairport Harbor, OH
05-2004

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Verbal/written communication
  • Conflict resolution

Accomplishments

  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Supervised team of 8-9 staff members.
  • I am a CRCST.
  • Im a certified Sales Associate for Depuy Synthes.

Certification

Certified Sales Associate for Depuy Synthes for Joint Reconstruction.


I am a CRCST.



Timeline

Sales Associate

DePuy Synthes
06.2022 - Current

Central Sterile Processing Technician Manger

Lake Health Beachwood
01.2021 - 06.2022

Central Sterile Processing Technician

Lake Health TriPoint
01.2017 - 01.2021

Central Sterile Processing Technician

Lake West Hospital
01.2006 - 01.2017

Certified - CRCST

ISSHAM

High School Diploma -

Fairport Harding High

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