Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Sprague

Homer City,PA

Summary

Dynamic professional with a proven track record at Reese Brothers, excelling in customer engagement and cold calling. Recognized for enhancing team productivity and fostering effective communication. Skilled in verbal and written communication, with a goal-oriented mindset, consistently achieving sales targets and improving client satisfaction through strategic outreach.

Possessing excellent communication and persuasive skills combined with positive, upbeat demeanor. Understanding of customer relationship management and sales tactics, proficient in using telemarketing software and handling objections effectively. Capable of driving sales and fostering customer relationships through engaging and informative conversations.

Overview

2006
2006
years of professional experience

Work History

Telemarketer

Reese Brothers
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

Supervisor

Imm Telemarking
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Activities Director

Rose Haven
  • Scheduled movies, entertainment, and other special events.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
  • Evaluated supplies and requested purchases to meet activity plans.

Veterinary Assistant

Blais Veterinary Hospital Of Indiana
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Kennel Worker/groomer

Mans Best Friend
  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
  • Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
  • Cared for physical and psychological needs of animals with regular walks and playtime.

Nurses Aide

Rose Haven Nursing Center
  • Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
  • Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.

Housekeeper

Indian Haven
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Bha

Cove Prep
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Trainer/ Support Manager

Pet Smart Corporate Office
04.2003 - 04.2005
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Education

Diploma -

Blairsville High School
Blairsville, PA
06.1996

Skills

  • Customer service
  • Email and telephone etiquette
  • Customer engagement
  • Inbound and outbound calls
  • Verbal and written communication
  • Goal oriented

Timeline

Trainer/ Support Manager

Pet Smart Corporate Office
04.2003 - 04.2005

Telemarketer

Reese Brothers

Supervisor

Imm Telemarking

Activities Director

Rose Haven

Veterinary Assistant

Blais Veterinary Hospital Of Indiana

Kennel Worker/groomer

Mans Best Friend

Nurses Aide

Rose Haven Nursing Center

Housekeeper

Indian Haven

Bha

Cove Prep

Diploma -

Blairsville High School

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Crystal Sprague