Hi, I’m
Crystal St. Andre
Office Technician
Sacramento ,CA
Summary
Respected professional with the know-how to check and oversee schedules and keep tabs on man hours. Confident Dispatch Supervisor with meticulous recordkeeping and mentoring skills. Responsive Dispatch Supervisor skilled managing various aspects of fleet transportation dispatch. Meticulous Dispatch Supervisor with 10-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
22
years of professional experience
1
year of post-secondary education
Work History
United Parcel Services, UPSWest Sacramento, CA
Dispatch Supervisor
11.2013 - Current
Job overview
- Evaluated and adjusted over 500 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Directed dispatching, routing, and tracking of over 150 fleet vehicles.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Managed over 120 feeder driver's while leading and delegating job assignments, tracking project status and resolving issues to maximize productivity.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Fed Ex GroundSacramento, CA
Truck Unloader
05.2007 - 08.2013
Job overview
- Unloaded packages with care and placed in proper staging area.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Handled packages with care while transporting from truck to loading dock.
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Maintained organized work area by storing equipment safely and properly.
- Adhered to company safety protocols and complied with OSHA standards.
- Loaded packages onto pallets and into staging areas as directed.
- Used barcode scanners and other technology to track and document cargo information.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
- Prepared cargo for shipment by packaging, labeling and palletizing to avoid damage during shipment.
Cal State Patrol Security Inc.Sacramento , United States
Office Technician
09.2002 - 04.2007
Job overview
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited documents to keep company materials free of grammar errors.
- Purchased and maintained office supplies
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Edited and proofread documents for accuracy and completeness.
- Coordinated travel arrangements for staff members.
- Supported staff on special assignments and ad hoc projects.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels
- Routed business correspondence, documents, and messages to correct departments and staff members
- Monitored and tracked budgets and expenses
- Supported staff on special assignments and ad hoc projects
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
Cal Trans State Of CaliforniaSacramento , CA
Office Technician
08.2001 - 07.2002
Job overview
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Compiled and analyzed data to produce reports.
Education
Cosumnes River CollegeSacramento, CA
Some College (No Degree) from Business Management
05.2001
Horizons Charter SchoolLincoln, CA
High School Diploma
06.2001 - 06.2002
University Overview
- 3.8 GPA
- Honor Roll in 2000 and 2001
- Extracurricular Activities: Soccer and Swimming
Skills
Positive communication skills
Tracking of man hours
Transportation coordination
Proficiency in Microsoft Word and Excel
Dispatching field personnel
Prioritizing calls
Dispatching procedures
Schedule Management
Customer Relations
Employee training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatch Supervisor
United Parcel Services, UPS
11.2013 - Current
Truck Unloader
Fed Ex Ground
05.2007 - 08.2013
Office Technician
Cal State Patrol Security Inc.
09.2002 - 04.2007
Office Technician
Cal Trans State Of California
08.2001 - 07.2002
Horizons Charter School
High School Diploma
06.2001 - 06.2002
Cosumnes River College
Some College (No Degree) from Business Management
05.2001