Crystal Starr
Huntington,West Virginia
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Results-driven finance professional with proven track record in managing client accounts and optimizing financial processes. Skilled in financial analysis, customer service, and problem-solving. Strong focus on team collaboration and driving outcomes. Reliable and adaptable to changing business needs.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Rescare Homecare
01.2022 - 07.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted disabled clients to support independence and well-being.
Assistant Manager
Tobacco Barn Inc.
04.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Key Holder
Hot Topic
10.2019 - 04.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Account Specialist
GC Services
08.2018 - 10.2018
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Education
Bachelor of Health Science - Health Sciences
University of The People
Los Angeles, CA04-2029
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Customer service
- Cash handling
- Training and mentoring
- Store maintenance
- Workplace safety
- Bank deposits
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Documentation skill
- Research proficiency
- Cold calling
- Account investigations
- Processing payments
- Problem-solving abilities
- Multitasking
- Organizational skills
- Reliability
- Self motivation
- Time management abilities
Timeline
Direct Support Professional
Rescare Homecare
01.2022 - 07.2022
Assistant Manager
Tobacco Barn Inc.
04.2021 - 12.2021
Key Holder
Hot Topic
10.2019 - 04.2021
Account Specialist
GC Services
08.2018 - 10.2018
Bachelor of Health Science - Health Sciences
University of The People
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