Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Work
Timeline
Generic
Crystal Stephens

Crystal Stephens

Associate Director - Project/Program Management
Weatherford,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged and empowered work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Highly organized, self-motivated, problem-solving professional dedicated to streamlining operations to decrease costs and promote organizational efficiency. Use of independent decision-making skills as a professional experienced in project management, team development and and implementing strategies to increase efficiency and performance.

Overview

25
25
years of professional experience
2
2
years of post-secondary education

Work History

Associate Director - Project/Program Management

AT&T
04.2023 - Current
  • Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
  • Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
  • Led team of 4 management professionals in special projects and daily operations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
  • Negotiated favorable contract terms with vendors and suppliers, resulting in significant cost savings without sacrificing service or quality standards.
  • Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
  • Defined clear targets and objectives and communicated to other team members.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Applied effective time management techniques to meet tight deadlines.
  • Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
  • Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements
  • Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive

Lead Credit & Collections Analyst

AT&T
03.2016 - 03.2023
  • Reduced delinquency rates by consistently monitoring and analyzing customer accounts.
  • Contributed to successful audits by maintaining thorough documentation and compliance with regulations.
  • Implemented process improvements that increased efficiency within the collections department.
  • Enhanced client relationships through professional communication and negotiated settlements in difficult situations.
  • Provided detailed reports on collection activities to management, supporting strategic planning initiatives.
  • Achieved performance goals on consistent basis.
  • Ensured adherence to federal and state laws governing debt collection practices, protecting company reputation and minimizing legal risks.
  • Worked closely with external agencies to expedite recovery efforts on severely delinquent accounts.
  • Stayed up-to-date on industry trends and developments relating to credit control and collections methodologies, incorporating relevant knowledge into daily operations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

OCA Management & Bankruptcy Manager

AT&T
11.1999 - 03.2016
  • Assisted clients in understanding their rights under the Bankruptcy Code and developing realistic expectations for their cases'' outcomes.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Reduced errors in bankruptcy filings through meticulous attention to detail and thorough document review.
  • Optimized department workflows by identifying inefficiencies and implementing technological solutions where appropriate.
  • Collaborated with attorneys and paralegals, ensuring accurate preparation of court documents and timely submission.
  • Improved bankruptcy case management efficiency by streamlining processes and implementing task automation.
  • Complied with established internal controls and policies.
  • Conducted regular audits of case files to ensure accuracy, completeness, and legal sufficiency in accordance with established standards.
  • Supported financial director with special projects and additional job duties.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Associate of Science - General Studies

Weatherford College
Weatherford, TX
01.2008 - 08.2009

Bachelor of Arts - Project Management

University of Arizona Global Campus
Chandler
10.2023 - Current

High School Diploma -

Kennedale High School
Kennedale, TX
05.2001 -

Skills

Business Development

Accomplishments

  • Collaborated with team of 8 in the development of Vendor Supported Bankruptcy, OCA Support, and Litigation teams.
  • Achieved Compliance with Reg F requirements by completing supplemental data file exchange process with accuracy and efficiency.
  • Achieved increased collections and ROI through effectively establishing an in-house collections process with vendor partners.

Volunteer Work

Involvement in the community is something I am passionate about. I love being involved in activities for my children's sports and school.

Brock Eagle Booster Club

  • Served as the concessions director for 2021, 2022, 2023 seasons for all home junior high and high school football games
  • Currently director of PR and Communications
  • Events coordinator assistant
  • Organized homecoming parade

Brock High School Track Team

  • Served as the concessions director for 2023 and 2024 seasons for both junior high and high school track meets

Brock Eagle Volleyball Booster

  • Active member

Timeline

Bachelor of Arts - Project Management

University of Arizona Global Campus
10.2023 - Current

Associate Director - Project/Program Management

AT&T
04.2023 - Current

Lead Credit & Collections Analyst

AT&T
03.2016 - 03.2023

Associate of Science - General Studies

Weatherford College
01.2008 - 08.2009

High School Diploma -

Kennedale High School
05.2001 -

OCA Management & Bankruptcy Manager

AT&T
11.1999 - 03.2016

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Crystal StephensAssociate Director - Project/Program Management