Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Stevens

Hazlehurst,MS

Summary

Dynamic Retail Manager with proven expertise at BRANDOS HOUSE OF SPIRITS, excelling in customer service and inventory control. Successfully enhanced store operations, driving business growth through effective team training and loss prevention strategies. Recognized for fostering strong customer relationships and achieving sales targets while maintaining high standards of quality and cleanliness.

Overview

22
22
years of professional experience

Work History

Retail Manager

BRANDOS HOUSE OF SPIRITS
05.2013 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Answered questions about store policies and addressed customer concerns.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.

Cashier

Phillips 66
04.2003 - 03.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Education

Hazlehurst High School
Hazlehurst, MS

Skills

  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Team Training
  • Staff management
  • Leadership development
  • Quality assurance
  • Relationship selling
  • Loss prevention
  • Employee scheduling
  • Driving business growth
  • Merchandise pricing
  • Customer service delivery
  • Hospitality and accommodation
  • Team leadership
  • Customer relations
  • Scheduling
  • Employee motivation
  • Staff training/development
  • Schedule management
  • Product promotion
  • Business leadership
  • Staff scheduling
  • Hiring and onboarding

Timeline

Retail Manager

BRANDOS HOUSE OF SPIRITS
05.2013 - Current

Cashier

Phillips 66
04.2003 - 03.2013

Hazlehurst High School

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Crystal Stevens