Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Stinson

Hickman,KY

Summary

Dynamic customer service professional with extensive experience at the National Health Foundation, excelling in active listening and critical thinking. Proven track record of enhancing customer satisfaction and loyalty through effective problem resolution and empathetic communication. Skilled in data entry and CRM software, consistently delivering exceptional service and support.

Overview

2014
2014
years of professional experience

Work History

Customer Service Representative

National Health Foundation
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Processed customer orders efficiently using CRM software to track interactions.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Documented customer interactions, ensuring compliance with organizational policies and procedures.
  • Supported training initiatives for new staff, sharing best practices in customer service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Cashier Lead Position

Shell Gas Station

Cash handling at beginning and closing of shifts, maintaining cleanest of the store, stocking, inventory, scanning, paperwork ect

  • Process customer transactions efficiently and accurately using point-of-sale systems.
  • Provide exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintain cleanliness and organization of checkout area to enhance shopping experience.
  • Assist in inventory management by restocking shelves and monitoring product displays.
  • Implement best practices for cash handling to ensure accuracy and security of funds.
  • Engage with customers to promote donations, enhancing community support initiatives.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Goodwill Store
06.2009 - 11.2013

Cash handling at beginning and closing of shifts, maintaining cleanest of the store, stocking, inventory, scanning, paperwork ect

  • Process customer transactions efficiently and accurately using point-of-sale systems.
  • Provide exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintain cleanliness and organization of checkout area to enhance shopping experience.
  • Assist in inventory management by restocking shelves and monitoring product displays.
  • Implement best practices for cash handling to ensure accuracy and security of funds.
  • Engage with customers to promote donations, enhancing community support initiatives.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Associate of Science - General Studies

Wilshire West
Santa Monica, CA
06.1995

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Cashier

Goodwill Store
06.2009 - 11.2013

Customer Service Representative

National Health Foundation

Cashier Lead Position

Shell Gas Station

Associate of Science - General Studies

Wilshire West