Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Storne

Jonesboro,GA

Summary

Exceptional interpersonal and leadership skills to effectively communicate and build relationships with a broad spectrum of audiences at all organizational levels. Strong competencies in planning, project coordination, and organization with the ability to lead multiple activities and resources while maintaining a focus on quality.

Overview

15
15
years of professional experience

Work History

Customer Service Team Lead

Publix Supermarkets
04.2020 - Current
  • Responsible for interfacing with providing leadership, training, and supervision for team of employees
  • Ensure that any issues are resolved within departments and in timely manner
  • Produce customer service plans that clearly states policies, procedures, and processes which team will use
  • Responsible for members of their own department, but also other departments, such as scheduling, payroll, and hiring process
  • Manage projects, meet deadlines, and input operational information into computer systems as appropriate
  • Provide training all members of team on how to deal with various problems, in terms of complaints, inquiries, and sales.
  • Successfully drove new product lines to increase annual profits by 1%.

Transportation Manager

Gwinnett County Schools
11.2018 - 04.2020
  • Compiled with or all DOT regulations for scheduled repairs and maintenance
  • Address health and safety issues promptly and work to prevent recurrences
  • Review inspection report and work logs daily
  • Improve training and reporting to increase compliance and reduce safety incidents
  • Supported Transportation Manager in overseeing maintenance schedules
  • Implemented Transportation Manager’s safety initiatives successfully
  • Reinforced positive driver behaviors by advocating for bonuses and promotions
  • Handled scheduling and dispatching for fleet.
  • Oversaw team of 27 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Oversaw team of 27 drivers by reviewing performance to promote timely and efficient deliveries and operations.

Front End Supervisor

Sam’s Club
06.2012 - 11.2018
  • Assists management with supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines
  • Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals
  • Provides and ensures member service by acknowledging member and identifying member needs; assisting members with purchasing decisions; locating merchandise; providing guidance and support to members regarding self-service technology; assisting members with transactions utilizing registers or self-checkout area; and ensuring club pick up orders are filled
  • Oversees assigned area of responsibility by handling claims and returns; zoning areas; arranging and organizing merchandise; identifying shrink and damages; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness
  • Completes accounting records, files, transactions, and other required documentation by following accounting office procedures; providing funds for proper register operation; creating and interpreting financial analysis reports; assisting with accounting-related investigations; preparing daily deposits; preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office; and maintaining confidentiality and accuracy of financial and personal information.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
  • Maintained clean and organized front-end area to ensure pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring smooth process for both customers and employees

Executive Assistant

The Women’s Lighthouse Project
04.2009 - 10.2011
  • Responsible for managing schedules and communications of key company executives
  • Duties included prioritizing emails and phone calls, gathering documents to prepare for meetings and coordinating travel arrangement
  • Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
  • Welcoming visitors and identifying purpose of their visit
  • Draft, review and send communications on behalf of company executive(s)
  • Answer and respond to phone calls, communicate messages and information to executive
  • Maintain various records and documents for company executive(s).
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Handled confidential and sensitive information with discretion and tact.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.

Education

Associates Degree - Health Information Technology

Kaplan University
01.2009

Skills

  • Microsoft Office365
  • Excel
  • Word
  • PowerPoint
  • Visio
  • Microsoft Edge
  • Customer Relationship Management
  • Multi-tasking
  • Scheduling
  • Implementation
  • Business analysis
  • Strong organizational skills
  • Money handling abilities

Timeline

Customer Service Team Lead

Publix Supermarkets
04.2020 - Current

Transportation Manager

Gwinnett County Schools
11.2018 - 04.2020

Front End Supervisor

Sam’s Club
06.2012 - 11.2018

Executive Assistant

The Women’s Lighthouse Project
04.2009 - 10.2011

Associates Degree - Health Information Technology

Kaplan University

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Crystal Storne