Crystal Stout
New Braunfels
Summary
Entrepreneurial owner with broad experience in managing multiple facets of business. Strong background in operations, financial oversight, and strategic planning. Skilled at fostering growth through innovative problem-solving, and critical thinking skills. Noteworthy contributions to prior work include improved efficiency, increased revenue, and enhanced team performance.
Overview
27
27
years of professional experience
Work History
Owner & Operator
Black Hat Men's Parlor
New Braunfels
10.2019 - Current
- Managed daily operations of business, including hiring and training staff.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Created and executed social media campaigns, while producing eye-catching company swag and marketing material.
- Maintained relationships with existing clients by providing superior customer service.
- Monitored inventory levels and placed new orders for products to keep the supply well-stocked.
- Set pricing structures according to market analytics and emerging trends.
Store Manager
Sport Clips
Pflugerville
05.2015 - 11.2017
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight, and mentoring to newly hired employees on product knowledge, and taught them the company's 5-point play.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Conducted inventory counts, identifying discrepancies and updating inventory management system.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Service Coordinator
Bank Compensation Consulting, Inc.
Plano
11.2006 - 04.2010
- Transitioned Service Department in-house, reducing operational costs and enhancing service efficiency.
- Developed and implemented departmental policies and procedures to standardize operations.
- Managed reconciliation and invoicing processes, ensuring timely payments and minimizing discrepancies.
- Designed and maintained custom database software, delivering training and ongoing support.
- Presented departmental budgets, timelines, and projections to Executive Team for strategic planning.
- Conducted comprehensive plan analyses for non-qualified benefit plans to inform decision-making.
- Created engaging marketing materials and optimized internal forms for improved communication.
- Executed annual compliance reviews for life insurance policies, achieving 100% regulatory adherence.
Administrative Assistant
SecureNet, Inc.
Carrollton
02.2006 - 11.2006
- Collaborated with Senior Account Manager to prepare and streamline Requests for Quotes.
- Optimized resource tracking with cross-functional teams, achieving 100% on-time deliverables.
- Streamlined project inventory management, significantly reducing discrepancies.
- Drafted progress reports for executive leadership review, highlighting key project milestones.
- Maintained comprehensive records of all project documents, including specifications and invoices.
- Conferred with project personnel to identify and resolve issues promptly.
Assistant Base Coordinator
United States Air Force
Las Vegas
08.1998 - 10.2000
- Spearheaded the planning of the Defense Advisory Committee on Women in the Service Fall 2000 Conference, coordinating logistics for over 2,000 attendees under special assignment.
- Facilitated communication between different departments in order to resolve issues quickly.
- Researched and prepared reports required by management or governmental agencies.
- Maintained calendars of upcoming events, meetings and deadlines.
- Monitored inventory levels and ordered additional supplies as needed.
- Managed communications between vendors, staff members, sponsors, and guests in regards to event logistics.
- Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
- Recruited volunteers and staff members as needed for successful implementation of events.
Education
Cosmetology -
Central Texas Beauty College
Temple01-2013
Associate of Science -
Richland College
Dallas, TX01-2009
Traffic Management -
Community College of The Air Force
San Antonio, TX01-1999
High School Diploma -
Naaman Forest High School
Garland, TX01-1996
Skills
- Financial management
- Regulatory compliance
- Customer service
- Project management
- Inventory management
- Team leadership
- Time management
Accomplishments
- The Department of the Air Force Achievement Medal, October 2000
Timeline
Owner & Operator
Black Hat Men's Parlor
10.2019 - Current
Store Manager
Sport Clips
05.2015 - 11.2017
Service Coordinator
Bank Compensation Consulting, Inc.
11.2006 - 04.2010
Administrative Assistant
SecureNet, Inc.
02.2006 - 11.2006
Assistant Base Coordinator
United States Air Force
08.1998 - 10.2000
Cosmetology -
Central Texas Beauty College
Associate of Science -
Richland College
Traffic Management -
Community College of The Air Force
High School Diploma -
Naaman Forest High School
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