Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Stroman

Charlotte,NC

Summary

Highly communicative Payroll Specialist promoting more than 5 years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP processing and Workday. Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes on time sheets.

Overview

23
23
years of professional experience

Work History

Payroll Specialist

Atruim Hospitality
12.2022 - Current
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing in Workday.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Generated paper checks for employees who had missing pay.
  • Managed payroll data entry and processing for 16 properties to comply with predetermined company guidelines.
  • Run reports on weekly basis to identify any missing punches are pending time off.
  • Process garnishment orders.
  • Provide details report regarding garnishment.
  • Conduct regular reviews of garnishments to verify accuracy.
  • Perform maintenance of all completed and terminated garnishment orders in system.
  • Create reports to assist in developing and improving procedures.
  • Address issues and questions regarding payroll from employees and superiors
  • Prepare reports for upper management, finance department etc.

Contractor/ranstad, Sr. Customer Service Rep

ALIGHT SOLUTION
03.2016 - 12.2022
  • Assist colleagues and managers with any payroll questions.
  • Make corrections on colleague’s timesheet in WorkBrain as well assist managers with any corrections that need to be made.
  • Make outbound calls to colleagues to follow up open cases and provides resolution.
  • Go over any deductions, garnishment, and overpayment questions.
  • Create monthly newsletter for team.
  • Coaches and mentor, representatives on how to improve their performances.
  • Subject Matter expert for 50 plus team members; Problem Solving and making decisions.
  • Manages day to day consistent monitoring of project within project goals.
  • Provide feedback as applicable to Team Manager on scheduled project time accuracy.
  • Collect trends related to project.
  • Lead training and huddles as needed to gather feedback or add support.
  • Seasonal Business Instructor for 20 plus new hires and ongoing CCR.
  • Monitor queue and report any trends that CCR provides to me directly to Team Manager so that trend can be addressed as soon as possible.
  • Report monthly to Client Manager/ Client Specialist/ TM teams regarding overall trends they are seeing and their action plan to address (e.g., Content updates, huddles, etc.)
  • Queue Manager over e-services tickets for team members. Assign tickets to team to work.
  • Assisted with open enrollment by enrolling colleague in their benefits.
  • Assist with insurance plans and premiums with colleague; assist with any questions and concerns.

Substitute Teacher

CABARRUS CHARTER ACADEMY
08.2015 - 03.2016
  • Guides learning process toward achievement of curriculum goals and, in harmony with goals, establishes clear objectives for all lessons, units, projects and to communicate these objectives to students, as adopted by the local and state Board of Education
  • Maintains as fully as possible established routines and procedures of school and classroom to which assigned.
  • Performs all extra duties for absent teacher as required by building principal.
  • Maintains regular attendance and punctuality; Know school procedures and regulations.
  • Creates classroom environment that is conducive to learning and appropriate to maturity and interests of students.

Analyst/Advocate, Document Specialist

THE REGIONAL MEDIAL CENTER
01.2000 - 07.2013
  • Maintains or exceeds acceptable quality levels report and transmits birth certificate information in an timely manner as require as required by the state
  • Maintains or exceeds established productivity standards.
  • Reviewed patient medical records and assist them with any question regarding their records.
  • Reviewed birth certificate worksheet for completeness and accuracy
  • Enter data into applicable computer software program.
  • Collaborated very closely with Patient Account department when it came to detail bills for patients.
  • Problem Solving and making decisions; Customer service/Data Entry
  • Medical Records, HIPPA Compliance; Knowledgeable of Medical Terminology
  • Inputs information quickly and accurately from variety of sources into computer database.
  • Serves as liaison between insurance and healthcare providers to ensure required referrals have been processed correctly for copy service.
  • Train new hires and Physicians on new software
  • Conduct quarter training to provide refresher to staff of any updates.
  • Project manager over several projects
  • Communicating with executives on the board to keep project aligned with their goals.
  • Communicating with executives on the board to keep project aligned with their goals.

Education

MASTER OF SCIENCE - HIGHER EDUCATION

Kaplan University
Davenport, IA
05.2016

B.S - ORGANIZATIONAL MANAGEMENT

CLAFLIN UNIVERSITY
2011

Skills

  • Data Entry
  • Organizational Skills
  • Subject Matter Expert
  • PeopleSoft, HRX, Workday, Siebel, WorkBrain
  • Time management skills
  • Proficiency in Microsoft Skills
  • Critical Thinking Skills
  • Communication Skills
  • Problem Solving/Analytics
  • Coaching/Mentoring
  • Facilitating
  • Project Management

Timeline

Payroll Specialist

Atruim Hospitality
12.2022 - Current

Contractor/ranstad, Sr. Customer Service Rep

ALIGHT SOLUTION
03.2016 - 12.2022

Substitute Teacher

CABARRUS CHARTER ACADEMY
08.2015 - 03.2016

Analyst/Advocate, Document Specialist

THE REGIONAL MEDIAL CENTER
01.2000 - 07.2013

MASTER OF SCIENCE - HIGHER EDUCATION

Kaplan University

B.S - ORGANIZATIONAL MANAGEMENT

CLAFLIN UNIVERSITY

Similar Profiles

CREATE PROFILE
Crystal Stroman