Crystal Suarez
Toms River,NJ
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
VB Family & Cosmetic Dentistry
05.2015 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with the policies and procedures.
- Maintained files and records that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and Doctor to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Associate of Applied Science - Business Administration
TCC
Chesapeake, VA2024
No Degree - Dental Assisting
OCVTS
Toms River, NJ06.2006
High School Diploma -
Manuel Mendez Liciaga
San Sebastian, PR06.2003
Skills
- Clerical Support
- Listening Skills
- Travel Coordination
- Administrative Support
- Office Organization
- Appointment Scheduling
- Customer Service
- Time Management
- Oral and Writing Communication
- Telephone Etiquette
- Mail Handling
- Initiative Taking
- Computer Proficiency
- Organizational Skills
- Multitasking Abilities
- Attention to Detail
- Calendar Management
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Problem-Solving Skills
- Office Supplies Inventory Management
- Scheduling Appointments
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
VB Family & Cosmetic Dentistry
05.2015 - 08.2022
Associate of Applied Science - Business Administration
TCC
No Degree - Dental Assisting
OCVTS
High School Diploma -
Manuel Mendez Liciaga
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