Crystal Sunderland
Logan,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Dog Groomer
Crissy's Clean Critters
01.2020 - Current
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Assisted with development of animal behavior modification plans.
Guide Dog Leader
Guide Dogs For The Blind
02.2010 - Current
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with raisers to promote positive experiences.
- Improved overall raiser satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for raisers.
- Facilitated group bonding activities among participants and their puppies, fostering a sense of camaraderie during classes and excursions.
- Organized logistics such as transportation arrangements and accommodation bookings, ensuring smooth operations throughout each tour itinerary.
- Led various themed outings tours catering to different interests and needs for puppy socialization.
Dog Groomer
Quail Pointe Veterinary Hospital
03.2018 - 03.2019
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Intern
Antelope Animal Hospital
09.2017 - 06.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
Education
Associate of Science - Animal Behavior
Utah State University
Logan, Utah06.2022
Skills
- Patience and Empathy
- Animal handling expertise
- Relationship Building
- Customer Service
- Appointment Scheduling
- Reliability and punctuality
- Pet Grooming Techniques
- Dog Breed Familiarity
- Nail Trimming Abilities
- Record Keeping Abilities
- Ear Cleaning Techniques
- Canine Behavior Knowledge
- Paw Pad Care
- Continuous Learning Attitude
- Professionalism and Ethics
- Pet waste removal
- Fur cutting techniques
- Gentle Restraint Methods
- Verbal and written communication
- Animal Grooming
- Customer Communication
- Human and Animal Safety
- Honest and Dependable
- Dependable and Responsible
- Critical Thinking
- Work Prioritization
- Problem Identification
- Animal Behavior Education
- Animal Observations
- Microsoft Office
- Weight Charting
- Medication Administration
- Animal Training
- Illness assessment and treatment
- Medication Documentation
- Breeding Habits Explanation
Accomplishments
Honored with the Hero of the Year Award in the young adult category for my work with guide dogs for the blind.
Timeline
Dog Groomer
Crissy's Clean Critters
01.2020 - Current
Dog Groomer
Quail Pointe Veterinary Hospital
03.2018 - 03.2019
Intern
Antelope Animal Hospital
09.2017 - 06.2018
Guide Dog Leader
Guide Dogs For The Blind
02.2010 - Current
Associate of Science - Animal Behavior
Utah State University