Crystal Swafford
Ozark,MO
Summary
Experienced endoscopy technician skilled in patient care, equipment maintenance, and training new staff. Recognized for fostering collaboration among medical teams to elevate patient comfort and satisfaction during high-stress procedures.
Overview
14
14
years of professional experience
Work History
Endoscopy Technician
Coxhealth/ Skaggs
Branson, MO
08.2023 - Current
- Assisted in preparing and maintaining endoscopy equipment for procedures.
- Ensured adherence to safety protocols during patient care and procedure setup.
- Collaborated with medical staff to streamline patient flow and enhance service delivery.
- Monitored inventory levels of endoscopic supplies, facilitating timely replenishment.
- Trained new technicians on operating procedures and equipment handling best practices.
- Implemented process improvements that increased operational efficiency within the department.
- Developed training materials to enhance staff knowledge of endoscopic technologies and procedures.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Efficiently set up and tore down procedure rooms in preparation for upcoming procedures.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
- Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
- Prepared patients for procedures to assist doctors, nurses and support staff.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
- Transferred scopes to appropriate department for repairs and maintenance.
- Supported physicians and nursing staff during procedures.
- Handled transfers of scopes to various departments for maintenance and routine repairs.
- Streamlined workflow within the endoscopy unit by effectively coordinating room schedules and ensuring prompt turnaround times between procedures.
- Prepared for upcoming procedures by effectively setting up and tearing down rooms.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Elevated overall patient satisfaction scores by consistently delivering exceptional customer service in a high-stress environment.
- Administered oral medications.
- Safeguarded patient privacy by adhering to strict HIPAA guidelines when handling sensitive medical information.
- Assisted in collection of biopsy samples for further analysis, contributing to accurate diagnoses.
- Built good relationships with Physicians
In Home Aid/Personal Health Care Assistant
Southwest Independent Living
Springfield, MO
01.2015 - 01.2025
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Assisted with daily living activities, running errands, and household chores.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
Endoscopy Assistant
Coxhealth
Springfield Mo
01.2021 - 08.2023
- Developed and maintained accurate patient records using electronic health record systems.
- Coordinated patient scheduling to enhance operational efficiency and reduce wait times.
- Led initiatives to streamline communication between departments, enhancing interdepartmental collaboration.
- Contributed to a positive work environment with strong interpersonal skills and proactive a teamwork attitude.
- Greeted guests with with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Performed wide-ranging administrative, financial and service-related functions.
- Transported patients to and from the outpatient center while returning patients ensuring proper vitals hooked up correctly.
- Managed code entry to ensure procedures were correctly charged.
- Ordered office supplies for the team.
Coxhealth
JNC Imaging
Springfield, MO
01.2020 - 12.2020
- Managed scheduling and calendar appointments for executives, optimizing time management and efficiency.
- Developed and maintained filing systems to enhance document retrieval and organization processes.
- Streamlined administrative procedures, resulting in improved task execution and reduced turnaround times.
- Implemented electronic document management system, enhancing access to critical information across the organization.
- Conducted regular inventory audits of office supplies, ensuring adequate stock levels for uninterrupted operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Cosmetologist
JCP Salon
Springfield Mo
01.2013 - 02.2015
- Consulted with clients to assess needs, providing personalized recommendations for hairstyles and products.
- Delivered exceptional haircuts and color treatments utilizing advanced techniques and industry trends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Executed promotional events, increasing client engagement through innovative styling demonstrations and consultations.
- Developed strong client relationships, resulting in increased repeat business and referrals through personalized service.
- Managed inventory of salon products, optimizing stock levels to ensure availability of essential supplies for operations.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Education
High School Diploma -
Fordland HIgh
Fordland, MOAssociate of Applied Science - Nursing
Ozark Technical
Springfield, Mo10-2026
Cosmetology - Cosmetology
Missouri School of Cosmetology
Springfield, MO05-2012
Skills
- Endoscopy techniques
- Procedure assistance
- Biopsy handling
- Specimen collection
- Aseptic techniques
- Patient preparation
- Endoscope maintenance
- Patient positioning
- Measuring vital signs
- Room preparation
- HIPAA
- Certified in CPR
Timeline
Endoscopy Technician
Coxhealth/ Skaggs
08.2023 - Current
Endoscopy Assistant
Coxhealth
01.2021 - 08.2023
Coxhealth
JNC Imaging
01.2020 - 12.2020
In Home Aid/Personal Health Care Assistant
Southwest Independent Living
01.2015 - 01.2025
Cosmetologist
JCP Salon
01.2013 - 02.2015
High School Diploma -
Fordland HIgh
Associate of Applied Science - Nursing
Ozark Technical
Cosmetology - Cosmetology
Missouri School of Cosmetology