Crystal Switzer
Mobile,AL
Summary
Adept at enhancing guest experiences and streamlining operations, I leveraged strong multitasking and exceptional communication skills at Heritage House Restaurant to significantly improve customer satisfaction. My background in both food service and house cleaning showcases my attention to detail and commitment to cleanliness, contributing to a 20% increase in repeat business. As a team player with a knack for efficient coordination, I excel in fast-paced environments.
Professional, prepared restaurant service expert with significant experience in high-paced dining environments. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in customer service, communication, and conflict resolution, with warm and welcoming demeanor valued by employers and guests alike.
Hospitality professional with strong background in guest services and front-of-house operations. Known for enhancing guest experiences through seamless coordination and attention to detail. Valued team collaborator committed to maintaining positive environment and adapting to changing needs.
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Heritage House Restaurant
Waitressing
02.2021 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
- Ensured all guests received menus, silverware, and necessary table accompaniments promptly upon seating to expedite the dining process.
- Used cash registers and credit card machines to cash out customers.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
House Cleaner
Self
09.2012 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Operated electronic backpack vacuums and floor sweepers.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Hang, cleaned and rehung draperies to maintain freshness.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Rotated linens in storerooms and replenished when supplies ran low.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Relief Manager
Waffle House
01.2012 - 07.2020
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Monitored employee performance regularly, providing constructive feedback to support ongoing professional development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Alma Bryant High School
14001Hurricane Blvb, Irvington Al 08-2012
Skills
- Memory retention
- Strong multitasking
- Greeting guests
- Patience under pressure
- Seating arrangements
- Efficient coordination
- Cultural sensitivity
- Exceptional communication
- Integrity and honesty
- Salesmanship
- Personal grooming
- Food safety awareness
- Reservation handling
- Guest relations
- Social perceptiveness
- Hand-eye coordination
- Table management
- Interactive communication skills
- Safe food handling
- Hospitality service expertise
- Cleaning and sanitation
- Effective multitasking
- Upselling
- Performance improvement
- Guest seating
- Impression management
- Customer service
- Restroom servicing
- Guest engagement
- Table bussing
- Server support
- Kitchen staff coordination
- Beverage preparation
- Food production
- Food station setup
- Food running
- Restaurant operations
- Food safety
- Buffet setup and takedown
- Warm and friendly
- Attention to detail
- Flexible and adaptable
- Guest greeting and seating
- Team player
- Shift management
- Table preparation
- Staff training
- Customer-oriented
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
Languages
s
Interests
- Fundraising Events
- I like working with my hands and fixing things
- Dancing
- Offering time and support to shelters for the homeless, women, and animals
- Community Cleanup
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Camping
- I have a passion for photography and editing photos
- Supporting STEM education initiatives and mentorship programs
- I enjoy helping others and giving back to the community
- Volunteering
- Music
- Volunteer Work
- Homelessness Outreach
Timeline
Heritage House Restaurant
Waitressing
02.2021 - Current
House Cleaner
Self
09.2012 - Current
Relief Manager
Waffle House
01.2012 - 07.2020
High School Diploma -
Alma Bryant High School
Similar Profiles
Mia HolbertonMia Holberton
Fish Face Esperance at WaitressingFish Face Esperance at Waitressing
Alycia CuellarAlycia Cuellar
Twin Peaks at WaitressingTwin Peaks at Waitressing
Savanna CamachoSavanna Camacho
Server at WaitressingServer at Waitressing