Crystal Tallon
Bedford,TX
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
19
19
years of professional experience
Work History
Customer Service Supervisor
American Airlines
05.2015 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Achieved results by working with staff to meet established targets
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Head Waitress\Banquette Manager
Casey Moore's Oyster House
10.2004 - 12.2015
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Created specific menus for large banquette parties.
- Organized Servers, Bartenders, and Kitchen staff to work parties.
- Collected all money from customers and paid staff.
- Supported needs of 27 person wait staff who attended to specific needs of countless customers daily for Fine Dining restaurant with social relevancy and intentionality
Education
No Degree - Master Aesthetician
Aveda Institute- Phoenix, Arizona
Chandler, AZ02.2014
No Degree - Registered Dietitian
Chandler Gilbert Community College
Chandler, AZ08.2012
Skills
- Guest Satisfaction
- Agent Assistance
- Morale Improvements
- Workflow Monitoring
- Leadership
Timeline
Customer Service Supervisor
American Airlines
05.2015 - Current
Head Waitress\Banquette Manager
Casey Moore's Oyster House
10.2004 - 12.2015
No Degree - Master Aesthetician
Aveda Institute- Phoenix, Arizona
No Degree - Registered Dietitian
Chandler Gilbert Community College
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