Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Tanner

Tyrone,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Transportation Coordinator

Adesa Auto Auction
04.2021 - Current
  • Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
  • Negotiated contracts with carriers to secure optimized rates.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.
  • Developed strategies to reduce transportation costs and increase operational performance.
  • Led shipment scheduling and routing with carriers, enabling reliable customer updates.
  • Maintained accurate shipment, invoice and expense documentation for reliable reference.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated schedules and communicated changes to customers.
  • Planned and oversaw Fleet and Heavy Haul transportation activities.

Freight Forwarder Night Operations

Pilot Freight Services
06.2018 - 04.2021
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Negotiated with carriers to secure best possible rates for clients and control costs.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Provided tracking information to enable clients to monitor progress of shipments.
  • Calculated weight, volume or cost of goods to be moved.
  • Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
  • Arranged delivery or storage of goods at destinations.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.
  • Developed and deepened successful partnerships with representatives of diverse shipping companies.
  • Managed a fleet of 18 drivers
  • Built strong relationship with GE by taking ownership of their emergency hotshot LTL and Flatbed loads across country.
  • Coordinated drivers airport routes according to cut off for each airline based on customers shipments.



Dispatcher

Cranford Transportation
05.2017 - 06.2018
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of 16 fleet vehicles.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Assisted in resolving customer complaints and grievances.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Managed customer accounts and invoicing.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored and tracked dispatch communication systems.
  • Provided customers with information on products and services.

Import Coordinator, Account Mgr and Office Mgr

Accelerated Inc
05.2014 - 05.2017
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
  • Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
  • Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
  • Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Accurately input shipment details into company's system using DataTrac.
  • Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
  • Coordinated company product shipments and international transactions to eliminate freight delays.
  • Coordinated and negotiated contracts to facilitate freight movements.
  • Coordinated shipments of product from country of origin to final destination by both air and land transport.
  • Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
  • Obtained necessary import and export licenses and permits for shipments.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Maintained up-to-date knowledge of US customs regulations and international trade laws.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Presented professional image consistent with company's brand values.
  • Contributed to team objectives in fast-paced environment.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Delivered performance reviews, recommending additional training or advancements.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Transportation Coordinator

Adesa Auto Auction
04.2005 - 05.2014
  • Handled and managed the transport of customer vehicles to and from the auction site and other areas as assigned
  • contacted customer to determine the vehicle availability and condition
  • scheduled the vehicle pick up and delivery with customer and transporter
  • reconciled any transporter issues that may arise
  • notified customer account representative of any relevant transportation issue
  • monitor and report on customer compliance and transporter performance
  • compile vehicle transportation related data and generate reports
  • maintained close working relationships with dealer consignment to increase sales and meet quota.
  • scheduled service appointments for Fleet vehicles as needed



Education

Certification of Computer Programs -

Clayton State Vocational
Jonesboro, GA
06.1995

Skills

  • Route Planning
  • Regulatory Compliance
  • Emergency shipments
  • Fleet Management
  • Warehouse Operations
  • Routing plans
  • Workflow Coordination
  • Loading & shipping schedules
  • Logistics Management
  • Logistics functions
  • Delivery issues resolution
  • Emergency Response
  • Report Generation
  • Shipping Documentation
  • Schedule Management

Timeline

Transportation Coordinator

Adesa Auto Auction
04.2021 - Current

Freight Forwarder Night Operations

Pilot Freight Services
06.2018 - 04.2021

Dispatcher

Cranford Transportation
05.2017 - 06.2018

Import Coordinator, Account Mgr and Office Mgr

Accelerated Inc
05.2014 - 05.2017

Transportation Coordinator

Adesa Auto Auction
04.2005 - 05.2014

Certification of Computer Programs -

Clayton State Vocational

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Crystal Tanner