Crystal Taylor-Jackson
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Component Technician
Lifeshare Blood Center
12.2021 - Current
- Processing, preparing, and correctly storing whole blood, low volume blood and separating plasma units from blood. components in the proper centrifuges.
- Maintained a safe working environment by following safety protocols and addressing potential hazards promptly.
- Enhanced component quality by conducting thorough inspections and implementing corrective actions.
- Developed expertise in multiple component assembly processes, increasing versatility within the team.
- Inspected, verified and labeled component products.
- Upheld strict quality control measures by conducting regular audits of components produced ensuring zero defects shipped out.
- Improved production efficiency with regular maintenance and calibration of equipment.
Mail Handler
United States Postal Service
08.2020 - 01.2021
- Assisting with loading mail onto assembly line for production.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
- Utilized automated equipment for faster sorting, reducing manual labor requirements and increasing accuracy rates.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
Account Advisor
Aaron's
02.2018 - 03.2020
- Assisting customers with payments and payment arrangements, calling and collecting past due accounts.
- Increased client satisfaction by promptly addressing inquiries and resolving account issues.
- Built strong relationships with clients, resulting in increased trust and business opportunities.
- Developed customized financial strategies for clients, enhancing their overall financial health.
- Provided expert financial advice to clients, leading to better decision-making and long-term success.
- Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Slot Attendant
Boomtown Casino Hotel
08.2016 - 06.2018
- Paying out jackpot attending to guest needs per slot machine.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
- Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
- Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
Assistant Store Manager
Family Dollar stores
04.2014 - 07.2016
- Assist store manager with day to day operations of store
- Supervision of 4-8 employees
- Making bank deposits and balancing deposits and terminals.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tax Preparer
Fast Tax Services
12.2009 - 03.2016
- Greeting clients, preparing clients current and previous years taxes using the Drake software.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Educated clients on tax planning strategies, helping them save money in future years.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Beverage Server
Margaritaville Casino & Resort
05.2013 - 04.2014
- Delivering drinks to customers in a timely and friendly manner.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Collaborated with bartenders and kitchen staff for seamless service during peak hours.
- Utilized knowledge of menu items and ingredients to make personalized recommendations for guests.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Diploma - General studies
Bossier High school
Bossier City, LA01.2004
Skills
- Security (2 years)
- Customer Service
- Word
- Organizational Skills
- Stocking
- Tax Experience
- Supervising Experience
- Store Management Experience
- Cash Handling
- Load & Unload
- Store management
- Materials handling
- Order picking
- Shipping & receiving
- Packaging
- Warehouse Experience
- Food Preparation
- Driving
Certification
First Aid Certification
Timeline
Component Technician
Lifeshare Blood Center
12.2021 - Current
Mail Handler
United States Postal Service
08.2020 - 01.2021
Account Advisor
Aaron's
02.2018 - 03.2020
Slot Attendant
Boomtown Casino Hotel
08.2016 - 06.2018
Assistant Store Manager
Family Dollar stores
04.2014 - 07.2016
Beverage Server
Margaritaville Casino & Resort
05.2013 - 04.2014
Tax Preparer
Fast Tax Services
12.2009 - 03.2016
Diploma - General studies
Bossier High school
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