Crystal Telles
Phoenix,AZ
Summary
Dynamic and detail-oriented professional with experience at Amazon, excelling in efficient packing and quality control. Proven ability to enhance team performance through clear communication and critical thinking. Recognized for reducing order processing times and maintaining high standards of warehouse safety, contributing to overall operational success.
Overview
9
9
years of professional experience
Work History
Packer
Amazon
Phoenix, AZ
07.2024 - 04.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Patient Care Coordinator
Mountain Park Health Center
Phoenix, AZ
01.2023 - 04.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Costumer Service Representative
Magic Smiles Dental
Phoenix, AZ
10.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Meat Department Associate
Walmart
Phoenix, AZ
10.2020 - 12.2021
- Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
- Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
Laundry Attendant
VA Medical Center
Phoenix, AZ
09.2016 - 07.2019
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Education
GED -
Franklin Gordon X
Glendale, AZ04.2008
Skills
- Packing boxes
- Product packaging
- Warehouse safety
- Labeling
- Efficient packing
- Quality control
- Quality inspection
- Shipping and receiving
- Reading comprehension
- Product organization
- Clear communication
- Critical thinking
- Multitasking
- Basic mathematics
- Team building
- Production logging
- Data entry
- Written communication
Timeline
Packer
Amazon
07.2024 - 04.2025
Patient Care Coordinator
Mountain Park Health Center
01.2023 - 04.2024
Costumer Service Representative
Magic Smiles Dental
10.2022 - 02.2023
Meat Department Associate
Walmart
10.2020 - 12.2021
Laundry Attendant
VA Medical Center
09.2016 - 07.2019
GED -
Franklin Gordon X