Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Crystal Tevaga

Snohomish,WA

Summary

Experienced professional with strong history of satisfying customers through top-notch service and support. Quality-driven team player effective at communication and getting things completed in a timely manner.

Resourceful leader remaining calm under pressure and promoting superior time management and multitasking skills. Considered highly effective in any role and eager to take on new challenges with the customer service installation coordinator. Ready to apply 19 years of customer service experience to a new role with long-term potential.

Thank you for your consideration.

Overview

12
12
years of professional experience

Work History

Leasing Manager

Real Property Management North Pudget Sound
Everett, WA
03.2016 - 11.2018
  • Managed day-to-day operations for 250 properties, single family homes
  • Oversaw daily operations, maintenance and administration of various properties
  • Marketed and advertised vacancies on media and advert channels to attract potential tenants
  • Assisted property owners in locating tenants to lease or rent available space
  • Trained staff on compliance, policies and procedures to maximize success
  • Received, checked and processed applications for new leases
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses
  • Provided potential tenants tours of properties
  • Completed all leases and legal documents required for new tenants to move in
  • Coordinated maintenance and repair requests and contacted. contractor's for bid proposals
  • Followed up with vendors, tenants and owners regarding all maintenance issues

Store Manager

Cash America
Everett, WA
05.2007 - 05.2015
  • Interviewed, hired, supervised and trained over a 100 employees and instituted mentoring program to develop skills, leadership and employee excellence
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Minimized financial discrepancies by accurately controlling monthly operations budget
  • Updated store pricing, signage and merchandising based on current promotions
  • Met budget targets by controlling expenses and eliminating wasteful behaviors
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling
  • Trained all new assistant managers and sale associates on store security, monetary procedures and customer service expectations
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties

Education

High School Diploma -

Kahuku High School
Kahuku, HI
06.1993

Skills

  • Excellent Customer Service
  • Outstanding communication skills
  • Fast Learning
  • Team player and motivator
  • Reliable
  • Staff training and development
  • Thinks outside the box and will go above and beyond to resolve any issue that may arise

References

Sarah Barnes

425-238-9115

Gail Volkert

801-791-2225

Korenne Gardell

206-661-4339

Denise Masanda

425-791-0347

Timeline

Leasing Manager

Real Property Management North Pudget Sound
03.2016 - 11.2018

Store Manager

Cash America
05.2007 - 05.2015

High School Diploma -

Kahuku High School

Similar Profiles

CREATE PROFILE
Crystal Tevaga