Crystal Thacker
Elkhorn City,KY
Summary
Dedicated and focused hard worker who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Wal-Mart Pharmacy
Pikeville, KY United States
08.2021 - 09.2023
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
Lead CNA
Public Partnerships LLC
Jonesville, VA United States
06.2011 - 04.2019
- Supervised and trained new CNA's.
- Worked closely with management staff to provide staffing schedule and assignments.
- Team Leader.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted upper management with various administrative tasks.
- Served as liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Documented patient information and care activities in electronic health record.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Reduced patient stress levels through effective communication and active listening skills.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided emotional support for patients during challenging times, fostering positive healing environment.
Education
No Degree - CNA
Southeast Community And Technical College
Pineville, KY United States03.2010
No Degree - GED
Lee County Board of Education
Jonesville, Va United States06.2001
Skills
- Microsoft Office proficiency
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Time management
- Professional and mature
- Strong problem solver
- Fast learner
- Resourceful
- Dedicated team player
- Strong interpersonal skills
- Understands grammar
- Medical terminology
- Report development
- Schedule management
Accomplishments
- Increased customer retention by delivering top-notch customer service from prescription drop-off to pick-up.
- Processed and filled over 100 prescriptions per day.
- Earned a certification in pharmacy technology.
REFERENCES
Billie Bowling (606) 585-5377
Avery Harber (423) 782-0664
Anna Williams (276)832-1569
Timeline
Pharmacy Technician
Wal-Mart Pharmacy
08.2021 - 09.2023
Lead CNA
Public Partnerships LLC
06.2011 - 04.2019
No Degree - CNA
Southeast Community And Technical College
No Degree - GED
Lee County Board of Education