Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Thomas

Nashville

Summary

Dynamic professional with extensive experience in customer service and cash handling at Ulta Beauty. Proven ability to enhance customer satisfaction through effective complaint resolution and staff training. Strong leadership skills foster team collaboration, driving sales proficiency and operational excellence. Committed to maintaining high standards and achieving organizational goals.

Knowledgeable with a proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.

Overview

15
15
years of professional experience

Work History

Sales Manager

Ulta Beauty
04.2025 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Provided ongoing training and mentorship for staff to increase loyalty conversion and Credit card applications.

Interim Key Holder

Ulta Beauty
10.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.

Medical Billing Specialist

Dialysis Clinic Inc.
12.2021 - Current
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Located errors and promptly refiled rejected claims.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Identified and resolved patient billing and payment issues.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Collected payments and applied to patient accounts.
  • Precisely evaluated and verified benefits and eligibility.

Studio Manager

Picture Me Portrait Studio
09.2010 - 03.2012
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
  • Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
  • Monitored sales goals in order to ensure the studio was with in goal.
  • Made sure studio kept in company standards as far as props, set up, and cleanliness.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.

Education

High School Diploma -

Oliver Springs High School
05-2006

Skills

  • Customer service
  • Time management
  • Complaint resolution
  • Leadership skills
  • Communication skills
  • Problem solving
  • Cash handling accuracy
  • Relationship building
  • Staff management
  • Goals and performance

Timeline

Sales Manager

Ulta Beauty
04.2025 - Current

Interim Key Holder

Ulta Beauty
10.2024 - Current

Medical Billing Specialist

Dialysis Clinic Inc.
12.2021 - Current

Studio Manager

Picture Me Portrait Studio
09.2010 - 03.2012

High School Diploma -

Oliver Springs High School

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