Crystal Thomas
Poplar Bluff
Summary
Compassionate Homemaker Aide known for being highly productive and efficiently completing tasks. Specialize in creating comfortable, clean, and organized living environments, meal preparation according to dietary needs, and providing emotional and physical support. Excel in communication, empathy, and time management, ensuring clients feel supported and valued while maintaining schedules and home care standards effectively.
Overview
11
11
years of professional experience
2005
2005
years of post-secondary education
Work History
Homemaker Aide
Independent Living Center Of Southeast Missouri
Poplar Bluff
06.2011 - 02.2022
- Assisted individuals with daily living activities and personal care tasks.
- Maintained a clean and safe living environment for clients.
- Supported clients in meal preparation and nutritional planning.
- Coordinated transportation for appointments and community outings.
- Documented client progress and reported changes to supervisors.
- Collaborated with healthcare professionals to meet client needs.
- Provided companionship and emotional support to enhance client well-being.
- Vacuumed carpeted floors, mopped hard floors and dusted to help clients maintain clean, hygienic living space.
- Operated washing machines and dryers to provide clients with clean clothing and linens.
- Provided emotional support to both clients and family members during difficult times.
- Assisted with meal preparation, light housekeeping and laundry services.
- Coordinated schedules for multiple appointments and activities while managing time efficiently.
- Talked to and played games with clients to provide company and spend quality time together.
- Demonstrated patience, respect and empathy when interacting with individuals from diverse backgrounds.
- Monitored client health conditions, reported any changes to appropriate personnel.
- Aided clients with hygiene maintenance by providing help with bathing, dressing and grooming.
- Adapted quickly to changing environments while remaining calm under pressure.
- Assisted clients with shopping trips or errands as needed.
- Transported clients to medical appointments or other necessary destinations.
- Consulted and interacted with doctors and nurses to understand medical requirements and care needs of individual clients.
- Established positive relationships with families by providing a high level of customer service.
- Helped clients move in and out of beds, baths and wheelchairs by following proper lifting safety techniques.
- Monitored client condition by observing physical and mental condition, intake and output and exercise.
- Assisted clients with taking self-administered medications.
- Adhered strictly to agency policies and regulations concerning client confidentiality.
- Ensured that all equipment was properly maintained according to manufacturer instructions.
- Attended continuing education classes related to homemaker aide duties in order to stay current on best practices.
- Implemented and maintained an efficient household cleaning schedule, enhancing living conditions.
- Coordinated and executed weekly grocery shopping, adhering to dietary needs and budget constraints.
- Adapted household routines and tasks in response to changing family needs and priorities.
- Provided compassionate elder care, assisting with mobility, personal care, and medication reminders.
- Ensured that all safety protocols were followed at all times during work hours.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Kept patient health and personal information private and confidential.
- Documented key information from each service visit into detailed reports.
- Followed standard infection control protocols to avoid illness or contamination.
- Submitted reports to and reviewed reports with supervisor.
Customer Service Cashier
Picture Me Portrait Studio
Poplar Bluff
11.2010 - 01.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with portrait selection and session scheduling.
- Maintained cleanliness and organization of the studio environment.
- Handled customer inquiries and resolved issues promptly and courteously.
- Managed inventory of photography products and supplies effectively.
- Coordinated promotional events to enhance customer engagement and participation.
- Provided exceptional service to ensure a positive customer experience throughout visits.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Puxico High School
Puxico, MOSome College (No Degree) - Science
Three Rivers College
Poplar Bluff, MOSkills
- Daily activity coordination
- Household management
- Client relationship management
- Transportation coordination
- Documentation reporting
- Conflict resolution
- Time management
- Team collaboration
- Emotional support delivery
- Customer service excellence
- Safety awareness
- Activity planning
- Emotional support
- Budgeting expertise
- Meal preparation
- Compassionate caregiving
- Appointment setting
- Multitasking Abilities
- Medication administration
- Personal assistance
- Stress management
- Teamwork
- Valid Driver's license
- Product recommendations
Languages
English
Professional
Timeline
Homemaker Aide
Independent Living Center Of Southeast Missouri
06.2011 - 02.2022
Customer Service Cashier
Picture Me Portrait Studio
11.2010 - 01.2011
Puxico High School
Some College (No Degree) - Science
Three Rivers College