Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL THOMPSON

Bargersville,IN

Summary

Over 8 years of experience providing exemplary customer service in restaurant business, office administration, consumer finance, along with sales and management in many areas. Comfortable and experienced in solving customer issues and promoting both customer and employer satisfaction in all aspects possible. Very hardworking and determined to further existing experience in customer service, sales, office administration, finance, and/or management positions.

Overview

8
8
years of professional experience

Work History

Senior Consumer Loan Specialist

Republic Finance
06.2023 - Current
  • Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
  • Reviewed customer applications closely to identify any opportunities for further development and revenue.
  • Completed loan contracts by explaining provisions to applicant, obtaining signatures and notarizations and collecting fees.
  • Evaluated loan applications to confirm financial status and credit worthiness.
  • Negotiated payment arrangements with customers and credit institutions to assist in repairing credit history.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Processed proper documents required to perfect liens on various auto and personal property loans.


Assistant Branch Manager

Heights Finance
07.2021 - 06.2023
  • Educated customers on terms and conditions of loans to provide clear understanding.
  • Managed communications as central point of contact for entire lending process.
  • Employed persuasive sales techniques to increase loan applications and overall loan value by adding additional products.
  • Analyzed financial status, credit and property to determine feasibility of granting loans.
  • Negotiated payment arrangements with customers whose accounts had fallen delinquent.
  • Maintained strict confidentiality of bank records and client information.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Achieved performance goals consistently by tenaciously pursuing new connections and loan opportunities.

Sales/Assistant Store Manager

Pool And Spa Depot
03.2017 - 04.2021
  • Drive referrals and maintained communication with old clients to cement relationships for future business.
  • Increased customer satisfaction by resolving issues.
  • Developed monthly team action plans and monitored progress.
  • Coached sales team both collectively and individually to help each employee achieve monthly goals.
  • Prepared large cash deposits with zero discrepancies.
  • Developed, marketed and sold full range of products and support services.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed accounts payable and receivable.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Responsible for scheduling new product deliveries, installations, and service calls accordingly.
  • Assisted with field duties as needed such as chemical testing of water, maintenance and service calls, and new deliveries and installations.

General Manager

Hardees Restaurant
08.2015 - 03.2018
  • Set clear expectations and created positive working environment for all employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Followed all company safety standards including food quality and sanitation procedures to adhere to FDA and OSHA requirements.
  • Carefully interviewed, selected, trained and supervised staff.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Cash handling and processing of electronic payments; reconciled transactions and cash deposits.
  • Established clear performance goals and metrics, along with a plan to achieve P&L targets.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Forecasted sales and used data to create overall business plan for restaurant success.

Education

HS Diploma -

Upperman High School
Baxter, TN
2016

No Degree - Business Administration

Volunteer State Community College
Gallatin, TN

Skills

  • Verbal and Written Communication
  • Interpersonal Skills
  • Organizational Skills
  • Suggestive Selling
  • Team Leadership
  • Administrative Skills
  • Problem Resolution
  • Customer Experience
  • Loan Evaluations
  • Underwriting Support
  • Collections Proficiency
  • Privacy and Confidentiality

Timeline

Senior Consumer Loan Specialist

Republic Finance
06.2023 - Current

Assistant Branch Manager

Heights Finance
07.2021 - 06.2023

Sales/Assistant Store Manager

Pool And Spa Depot
03.2017 - 04.2021

General Manager

Hardees Restaurant
08.2015 - 03.2018

HS Diploma -

Upperman High School

No Degree - Business Administration

Volunteer State Community College

Similar Profiles

CREATE PROFILE
CRYSTAL THOMPSON