Crystal Thompson
Bondurant,IA
Summary
Proven Administrative Assistant at City Of Clive, Iowa Police Department, excelling in customer relations and database management. Enhanced office efficiency by implementing organizational systems, leading to a streamlined workflow. Skilled in Microsoft Office Suite and adept at fostering professional relationships, significantly boosting employee morale and client satisfaction.09
Overview
20
20
years of professional experience
Work History
Administrative Assistant
City Of Clive, Iowa Police Department
10.2003 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Office Technology Certified - Office Technology
Des Moines Area Community College
Ankeny, IA05.1997
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Microsoft Office Suite
- Professional Communication
- Database entry
- Dedicated Team Player
- Excel spreadsheets
- Recordkeeping
- Verbal Communication
- Data organization
- Deadline-oriented
- Records Management
- Professional and mature
- Filing and data archiving
- Invoice Processing
- Documentation And Reporting
- Relationship Building
- Meticulous attention to detail
- Microsoft PowerPoint
- Data Collection
- Spreadsheets
- Prioritization
- Multi-Line Phone Systems
- Multi-line phone proficiency
- Resourceful
- Records administration
- Event Coordination
- Tech-Savvy
- Confidential Document Control
- Workflow Optimization
- Training and coaching
- Database Administration
- Quality Assurance
- Program files maintenance
- Account Reconciliation
- Accounting Support
- Mail distribution
- Office Equipment Maintenance
- Correspondence Writing
Crocheting, Reading, Diamond Painting & Framing Puzzles
I enjoy creating and crafting gifts for others.
Timeline
Administrative Assistant
City Of Clive, Iowa Police Department
10.2003 - 05.2023
Office Technology Certified - Office Technology
Des Moines Area Community College
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