Windows Office Suite
Crystal Thompson
Admin Assistant/Data Entry
Bondurant,IA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City Of Clive, Iowa Police Department
10.2003 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital City information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Office Technology Certified - Office Technology
Des Moines Area Community College
12.1996
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Administrative Support
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Microsoft Office Suite
- Professional Communication
- Database entry
- Dedicated Team Player
- Excel spreadsheets
- Deadline-oriented
- Records Management
- Professional and mature
- Invoice Processing
- Multi-line phone proficiency
- Resourceful
- Records administration
- Event Coordination
- Tech-Savvy
- Bookkeeping
- Quality Assurance
- Supervising staff
- Accounting Support
- Office Equipment Maintenance
Certification
- ICAP - Certified Administrative Professional
- NCIC Certified
- State of Iowa Notary
Crocheting, Reading, Diamond Painting & Framing Puzzles
I like to read pretty much anything. From true crime to Christian books. I put together children's puzzles and then frame them. I crochet anything from blankets to stuffed animals. I like to do Diamond Painting for a relaxing time. Plus, they all make great gifts to family and friends.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balancePaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionCompany CultureQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
TRACS
NCIC Computer
State of Iowa Courts
Timeline
Administrative Assistant
City Of Clive, Iowa Police Department
10.2003 - 05.2023
Office Technology Certified - Office Technology
Des Moines Area Community College
- ICAP - Certified Administrative Professional
- NCIC Certified
- State of Iowa Notary
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