Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Thompson

Hamilton,Ohio

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Loreal with exceptional problem-solving abilities and efficient communication. Skilled in data entry and critical thinking, consistently achieving high-quality standards and improving process efficiency. Expert in maintaining client confidentiality, contributing to a trustworthy and secure service environment.

Overview

11
11
years of professional experience

Work History

Machine/Packaging Line Operator

Loreal
03.2024 - Current
  • Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Ensured proper labeling of packages according to regulatory requirements, avoiding potential fines or product recalls due to noncompliance.
  • Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
  • Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
  • Streamlined documentation processes for increased accuracy in record-keeping and data tracking related to packaged goods.
  • Completed necessary documentation for each shift, including logs of completed work orders and reports on any issues encountered during operation.
  • Assisted in inventory management by accurately tracking supply levels for various packaging materials and components.

Banking Customer Service Representative

US Bank
02.2022 - 03.2024
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
  • Monitored customer accounts for fraudulent activity, enhancing security and trust.
  • Managed high volume of inbound calls, ensuring prompt and professional customer service.
  • Met customer call guidelines for service levels, handle time and productivity.

Home Health Caregiver

Assisting Angels
07.2021 - 01.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Electronic Assembler/Quality Control Inspector

RDI
Middletown, Ohio
03.2019 - 07.2021
  • Increased production efficiency by assembling components quickly and accurately.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
  • Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
  • Streamlined assembly processes, leading to increased productivity.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Connected cables, tubes, and wiring according to specifications.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Communicated with production team members about quality issues.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
  • Examined products for imperfections and defects.
  • Repaired faults, reassembled products, and completed additional tests.

Direct Support Professional Caregiver

Echoing Hills Village
02.2018 - 03.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
  • Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.

Appointment Scheduler

Healthpointe
01.2017 - 02.2018
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.

Lead Warehouse Associate

Innotrac
07.2013 - 01.2017
  • Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
  • Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
  • Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
  • Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
  • Ensured safety compliance by enforcing strict adherence to warehouse policies, procedures, and regulations.
  • Picked and packed order items.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Assisted in the recruitment process of new warehouse associates, leading orientation sessions and providing ongoing mentorship to ensure their success in the role.

Education

Medical Assisting

Kaplan College
Cincinnati, OH
08.2014

High School Diploma -

Virtual High School
Cincinnati, OH
06.2003

Skills

  • Efficient Communication
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Service
  • Patient confidentiality
  • Call center experience
  • Appointment Scheduling
  • Medical terminology knowledge
  • Client Confidentiality

Timeline

Machine/Packaging Line Operator

Loreal
03.2024 - Current

Banking Customer Service Representative

US Bank
02.2022 - 03.2024

Home Health Caregiver

Assisting Angels
07.2021 - 01.2022

Electronic Assembler/Quality Control Inspector

RDI
03.2019 - 07.2021

Direct Support Professional Caregiver

Echoing Hills Village
02.2018 - 03.2019

Appointment Scheduler

Healthpointe
01.2017 - 02.2018

Lead Warehouse Associate

Innotrac
07.2013 - 01.2017

Medical Assisting

Kaplan College

High School Diploma -

Virtual High School

Similar Profiles

CREATE PROFILE
Crystal Thompson