Crystal Thompson
Dollar General Logistics
Bell,FL
12
years of professional experience
Truck Driver delivering freight safely across assigned routes, covering 1,001+ miles per week with a focus on DOT compliance, on-time service, and accurate logkeeping. Handles 11–20 pre- and post-trip inspections per week, vehicle performance checks, and load verification to protect cargo and equipment. Supports reliable deliveries through route adherence, traffic-aware planning, and clear communication with dispatch.
Work History
Customer Service Representative
7 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols and operational procedures.
- Implemented process improvements to enhance efficiency in order fulfillment workflows.
- Managed inventory levels to ensure optimal stock availability for customer needs.
Truck Driver
4 Years 1 Month- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Checked vehicle for mechanical issues and safety compliance, maintained accurate working hours logs, monitored vehicle performance, and documented incidents.
- Inspected truck pre- and post-trip, ensuring compliance with all safety regulations.
- Ensured timely deliveries by following designated routes and adhering to traffic laws.
Yard Jockey
3 Years 8 Months- Performed pre-trip inspections on yard jockey equipment to ensure safety.
- Followed company policies and procedures while operating motor vehicles safely on public roads.
- Loaded and unloaded trucks with materials, ensuring accurate documentation of shipments to support inventory management.
- Inspected incoming and outgoing shipments for accuracy and completeness.
- Maintained accurate records of daily shipping and receiving activities to facilitate timely processing and tracking.
- Coordinated with warehouse personnel on arrivals and departures of trailers and vehicles to streamline yard operations.
Truck Driver
5 Months- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained working hours logs, monitored vehicle performance, and recorded incidents to ensure compliance with safety standards.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Ensured timely deliveries by following designated routes and adhering to traffic laws, contributing to customer satisfaction.
- Maintained vehicle logs, cargo records, and billing statements in accordance with regulations to support operational accuracy.
- Followed safety procedures for transporting hazardous materials.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Reported all accidents or violations to management immediately upon occurrence.
Truck Driver
2 Years 3 Months- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained working hour logs, monitored vehicle performance, and recorded incidents to ensure operational safety.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Delivered goods on schedule by following designated routes and adhering to traffic laws, contributing to customer satisfaction.
- Followed safety procedures for transporting hazardous materials.
- Communicated with dispatchers regarding pickup and delivery times.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
- Managed personal driving time according to Hours of Service regulations.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves, in order to plan the most efficient routes.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Complied with DOT requirements for background checks prior to operating a CMV.
Education
GED
- Continuing Education: (list any relevant completed courses here)
Certification - Microsoft Excel
Skills
Safe driving
Route planning
Delivery scheduling
Vehicle inspections
OTR driving
DOT compliance
Tanker and hazmat endorsements
Load security
Cargo handling
Accurate record keeping
Dispatch coordination
Education and Training
true
Timeline
Customer Service Representative
Dollar General Logistics
2026.01 - CurrentRead More
Truck Driver
Dollar General Logistics
2021.11 - 2025.12Read More
Yard Jockey
Dollar General Distribution Center
2018.02 - 2021.10Read More
Truck Driver
Southern Refrigerator Transport
2017.05 - 2017.10Read More
Truck Driver
Celadon Trucking
2015.01 - 2017.04Read More
Coursera
Certification from Microsoft Excel
Read More
Albany Technical College
GED
Read More