Crystal Thompson
Noble,OK
Summary
I am a compassionate and effective communicator with proven customer service experience. My goal is to help my clients meet their needs and provide a quality work product. I am detailed oriented, punctual and flexible. I have been part of many great teams within the companies I have worked for and I feel like that has given me the opportunity to become a better employee.
Overview
6
6
years of professional experience
Work History
Energy Support Specialist
DHS
Noble, OK
11.2023 - 09.2026
- Processed energy applications by researching client records and documents, ensuring accurate submissions..
- Answering incoming calls, verifying callers within HIPAA guidelines, assisting callers with applications, handled high call volume with professionalism and navigating client concerns while answering any questions.
- Set and maintained clear expectations for clients in accordance with federal and state guidelines.
- Delivered customer service by addressing inquiries, resolving issues, and clarifying miscommunications with clients.
- Managed emotional client situations professionally while maintaining empathy.
- Effectively and clearly communicated with various leads, supervisors, as well as other co-workers to find solutions for situational problems.
- Educated new staff on active listening techniques and system navigation.
- Assisted in training new staff on support protocols and tools used.
- Provided technical support to customers via phone and email.
Restorative Aide
Broadway living center
Lexington, OK
10.2022 - 07.2023
- Facilitated mobility and independence for residents through personalized support and exercises.
- Maintained records and chart notes of all activity completed with the client during scheduled therapy.
- Supported residents during meal times with assisted feedings to promote nutrition and dignity.
- Assisted residents at meal times with assisted feedings.
- Conducted monthly weights for all residents in the building.
- Assisted in the training of new CNA trainees.
Covid Clinic/CNA
TEEMA Solutions Group LLC
Purcell, OK
12.2020 - 06.2022
- Assisted patients with check-in and registration for covid vaccination appointments.
- Screened patients to confirm health status and absence of fever.
- Scheduled patient appointments for follow-up booster vaccinations. for the follow up booster.
Education
Diploma - General
Merri Hgh School
Elk CitySkills
- Call center operations
- Client communication
- Customer engagement
- CNA
- Restorative Aide
- Active listening
- Professional communication
- Team collaboration
- Client advocacy
- Continuous learning
Timeline
Energy Support Specialist
DHS
11.2023 - 09.2026
Restorative Aide
Broadway living center
10.2022 - 07.2023
Covid Clinic/CNA
TEEMA Solutions Group LLC
12.2020 - 06.2022
Diploma - General
Merri Hgh School