Crystal Tidwell
El Dorado,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
General Manager
McDonald's
El Dorado, AR
05.2017 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Manager
McDonald's
El Dorado, AR
12.2011 - 05.2017
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
Crew Member
McDonald's
El Dorado, AR
02.2000 - 12.2011
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
Certificate - Medical Billing And Coding
U.S. Career Institute
Fort Collins, CO06-2011
High School Diploma -
El Dorado High School
El Dorado, AR05-2001
Skills
- Branding
- Operations Oversight
- Workflow Planning
- Customer Retention
- Schedule Management
- Staff Supervision
- Proficient in Word and Excel
- Leadership and team building
Timeline
General Manager
McDonald's
05.2017 - Current
Manager
McDonald's
12.2011 - 05.2017
Crew Member
McDonald's
02.2000 - 12.2011
Certificate - Medical Billing And Coding
U.S. Career Institute
High School Diploma -
El Dorado High School