Crystal Tiesler
Luverne,MN
Summary
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
20
20
years of professional experience
Work History
Paraprofessional
Luverne Elementary School
Luverne , MN
2022.10 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Travel Agent
Great Planes Travel
Luverne, MN
09.2011 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as [Location] and [Location].
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
- Discussed security issues and protocols with individuals traveling to highly insecure areas such as [Location] and [Location].
- Improved workplace productivity [Number]% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
In Home Daycare Provider
Crystal's Daycare
Luverne, MN
08.2008 - 09.2011
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
- Taught children to organize toys, wash hands and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Planned and guided age-appropriate tasks like reading, crafts and [Type].
Customer Service Representative
TCI
Luverne, MN
05.2004 - 10.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
High School Diploma -
Luverne High School
Luverne MN08.2000
Skills
- Client Records
- Travel and Accommodations Explanation
- Travel Cost Computation
- Intuit QuickBooks
- Tour and Travel Quotes
- Transportation Booking
- Travel Planning
- Tour Package Sales
- Travel Package Documentation
- Commission Tracking
- Travel Insurance
- Special Needs Travelers
- Overseas Tours
- Airline Policies
- Hotel Booking
- Data Communications
- Client Amenities
- Travel Knowledge
- Ground Transportation
- Company Guidelines and Procedures
- International and Domestic Travel
- Leisure Travel
- Cancellation Policies
- Credit Card Payments
- Hotel Accommodations
- Customer Inquiry and Response
- Travel Destination Advice
Timeline
Paraprofessional
Luverne Elementary School
2022.10 - Current
Travel Agent
Great Planes Travel
09.2011 - Current
In Home Daycare Provider
Crystal's Daycare
08.2008 - 09.2011
Customer Service Representative
TCI
05.2004 - 10.2007
High School Diploma -
Luverne High School
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