Crystal Tilmon

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Documented and detailed calls and complaints In Policy Notes
• Adhered to company policies,scripts,and guidelines to consistently ensure accuracy and less customer callbacks.
• Actively listened to customers, handled concerns and deescalated calls when needed ,by finding solutions for customers ,while maintaining tone and professionalism while doing so.
• Placed outbound customer service calls to follow up on issues.
• Addressed customer account discrepancies and concerns.
• Identified and resolved discrepancies and errors in customer accounts.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Responded to customer requests for additional products,and services.
• Responded proactively and positively to rapid change.
• Educated and set proper expectations to customers about billing, payments and resolved issues per Guidelines,for their specific state in which their auto policy was written in.
• Identified and resolved discrepancies and errors in customer accounts.
• Exhibited high energy and professionalism when dealing with clients and other Progressive Employees.

• Explained treatment procedures and instructed patients on home care guidelines.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Prepared patient x-rays and images for dentist review.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
• Managed the Front desk for incoming patients, providing good customer service in an positive environment
• Maintained the dental and hygienist schedules , by scheduling patient's appointments
• Provided after care calls to ensure Patient's were

educated after dental surgery or just to check on their overall well-being after procedures

• Managed the office billing
• Offered additional dental products for home use

• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Handled the dental inventory as Lead Dental Assistant , to ensure the dental office rooms were stocked

• Kept clients engaged in social networks and communities for personal health and growth.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.