Crystal Tirado
New York,NY
Summary
Consistently delivering the highest quality of customer service. Innovative educator adept at fostering environments where learning is both engaging and effective. Known for high productivity levels and the ability to complete tasks with efficiency, utilizing time management skills to meet deadlines while maintaining quality standards. Specialized in curriculum development, classroom management, and educational technology integration. Excel in communication, adaptability, and empathy, ensuring positive outcomes in diverse educational settings.
Overview
16
16
years of professional experience
Work History
Movement Teaching Artist
DreamYard Project
Bronx, NY
05.2022 - Current
- Developed and implemented lesson plans to engage students in the creative process of making art through the lens of movement.
- Collaborated with teachers, administrators, parents, and community members to create a positive learning environment for students.
- Encouraged critical thinking skills through discussion about the content presented within each project.
- Developed and implemented age-appropriate lesson plans for dance classes.
Server
BathTub Gin
New York, NY
10.2021 - 07.2024
- Taking orders accurately while ensuring knowledge of handcrafted cocktails, spirits, beer, wine, and the food menu.
- Inputting orders into the point of sale (POS) system and Toast system.
- Making sure all customers are fully satisfied at all times.
- Maintained a clean work station by restocking supplies, wiping down counters.
Program Coordinator
DreamYard Project
Bronx, NY
08.2015 - 03.2020
- Ensured clear and consistent communication with the team, students, and parents.
- Recruitment of new students.
- Coordinated arts program curricula, personal files, attendance, supplies, technology devices, workshops, and meals.
- Overseas programs ensure that all classes are equipped before and during sessions.
Receptionist
Sullivan and Cromwell
New York, NY
09.2014 - 06.2015
- Greeting all lawyers, clients, and visitors upon arrival at the law firm.
- Answering phone calls, scheduling room bookings in suites, maintaining incoming mail, and shredding important documents.
- Maintaining the reception area and providing administrative support to attorneys, all while ensuring a professional and welcoming atmosphere for clients.
- Continuously keep an open dialogue by notifying all team members via email of immediate changes in meeting requirements, i.e., Maintenance room set-ups, media video conferencing, operators' conferencing, operators' conference calls, and enter adjustments in the Hospitality suite.
Specialty Department Supervisor
Whole Foods Market
New York, NY
03.2012 - 04.2014
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Created a demo and sampled items that advertised special events or promotions for the café, cheese, and beer department.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Communicate regularly with cross-management regarding inventory needs and staffing satisfaction.
Customer Service Supervisor
Whole Food Market
New York, NY
05.2009 - 03.2012
- Processed refunds and exchanges promptly according to established policies.
- Implemented strategies for reducing shrinkage due to theft, fraud, or error
- Ensured a high level of customer service satisfaction by going above and beyond for all guests, making sure all customers are properly taken care of while focusing on team members' morals.
- Provided daily training to all team members, and cross-training in the specialty department to cover shifts as needed.
Education
Bachelor of Science - Psychology, Minor in Dance
Hunter College
New York, USA07.2024
A.T.A.P Certification and B.A.R Training -
1-800 Bartending School
Skills
- Artistic techniques
- Zumba fitness instructor
- Cultural awareness
- Team collaboration
Timeline
Movement Teaching Artist
DreamYard Project
05.2022 - Current
Server
BathTub Gin
10.2021 - 07.2024
Program Coordinator
DreamYard Project
08.2015 - 03.2020
Receptionist
Sullivan and Cromwell
09.2014 - 06.2015
Specialty Department Supervisor
Whole Foods Market
03.2012 - 04.2014
Customer Service Supervisor
Whole Food Market
05.2009 - 03.2012
Bachelor of Science - Psychology, Minor in Dance
Hunter College
A.T.A.P Certification and B.A.R Training -
1-800 Bartending School
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