Crystal Tobler

• Utilized POS system to handle customer cash and credit card transactions.
• Answered product questions using knowledge of sales and store promotions.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Counted money in drawers at beginning and end of each shift.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Learned duties for various positions and provided backup at key times.
• Handled cash with high accuracy and took care to check bills for fraud.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
• Created user accounts and assigned permissions.
• Tested new software and hardware prior to deployment.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Helped streamline repair processes and update procedures for support action consistency.

· Maintain Office Records: Ensured filing systems are up to date. Maintain the office budget records of all the expenses. Make sure personnel files up to date and kept secure. Make sure schedules and policies carried out effectively.

· Administered work order to mechanics worker in the hospital.

· Secretarial Duties: Performed administrative duties for senior management. Duties include screening calls, preparing reports, trained and supervised other support staff and provided customer relations to clients in person and over the phone. Answered phones and provided excellent customer service to all clients and prospective clients.

· Recruitment and Training: Oversee the selection and recruitment procedure of new candidates. Trained and acquainted the new employees with office policies, regulations and procedures. Organized employee training programs and plan for training sessions to be conducted.

· Responsible for completing a high volume of account corrections and/or adjustments within a specified timeframe.

· Coached and trained team members on new information while I monitored performance and productivity. Resulted in consistency of policies and procedures.