Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Crystal Tokmo

Stockton,CA

Summary

Accomplished Assistant Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Burger King
1502 E March Ln
04.2005 - 07.2007
  • Operated a cash register for cash and credit card transactions 
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Used time efficiently when not serving customers, by delegating kitchen and dining tasks to the employees.
  • balanced the safe, handled cash deposits and accurate inventory management.
  • trained and developed employees
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Supervised and directed all merchandise and shipment processing.
  • Answered customer telephone calls promptly and in an appropriate manner.

Assistant Store Merchandising Manager

The Home Depot
3818 E Hammer Ln
07.2007 - Current
  • Supervised and directed department supervisors and associates.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Maintained merchandising standards
  • Developed associates to department supervisors
  • Human Resource experience by hiring new employees into the system, partnering with Corporate when needed and remaining confidential with information such as calls, files and documentation
  • Planned strategic game plans to drive sales 
  • Conducted business walks with department supervisors
  • Ensured all aspects of the business such as operations, merchandising and specialty were executed
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Actively pursued personal learning and development opportunities.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Communicated clear expectations and goals to each team member.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Education

High School Diploma -

Franklin High School
2003

Skills

  • Customer-oriented
  • Active listening skills
  • Consistently meets sales goals
  • Retail sales
  • Computer literate
  • POS systems knowledge
  • Merchandising
  • Skilled problem solver
  • Personable
  • Motivated team player
  • Natural leader

Accomplishments

  • Received the customer service all star for 2 years
  • Promoted to Key Holder after a year as a department supervisor.
  • Awarded an RVP Apron by the Regional Divisional Manager.
  • Managed and led a team of 200 Retail Sales Associates including department supervisors.
  • Promoted a total of 5 times between both employers 

Timeline

Assistant Store Merchandising Manager

The Home Depot
07.2007 - Current

Assistant Manager

Burger King
04.2005 - 07.2007

High School Diploma -

Franklin High School

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Crystal Tokmo