Crystal Tomlin
Portland,OR
Summary
Front office support professional offering versatile office management skills and extensive administration experience. Strong planner and problem solver who readily adapts to change, works well independently and in collaboration with cross-functional teams. Flexible and versatile; skilled at juggling multiple priorities without compromising quality, thriving in deadline-driven environments.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Pediatric Associates of the Northwest
01.2022 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Client Services Representative
LabCorp
08.2021 - Current
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained documentation on tests performed in lab.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
Patient Access Representative
Adventist Health Bakersfield/ Cerner
06.2017 - 08.2021
- Professionally greet and register all incoming Emergency Department and Obstetric patients
- Access patient information through a variety of software applications & electronic health records
- Perform a wide range of administrative operations with commitment to efficiency and quality
- Educate customer on the amounts covered under their unique benefit plan
- Ensure that all patient and insurance data is current with attention to detail & accuracy
- Contact insurance companies to ascertain information regarding policies and patient benefits
- De-escalate tense situations when patients; resolving and actively addressing their concerns
- Handle and process confidential patient information in accordance with HIPAA Guidelines.
Preschool Teacher
Canyon Hills Preschool and Daycare
08.2015 - 06.2018
- Provided a safe and developmentally appropriate preschool education; teacher & mentor
- Organized and executed activities and daily schedules
- Established policies and procedures for inside and outside the classroom
- Identified problems and proactively sought solutions; escalated to administration when necessary
- Grew strong relationships with staff, children, and parents to advance student's development.
Education
Associates of Arts -
Bakersfield College
Bakersfield, CASkills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Outlook
- SharePoint
- EPIC
- Cadence
- Kronos
- RCI
- Revenue Cycle
- First Net
- Other EMR / EHR software
Signature Skills
- Excellent Communication Skills (written and verbal), across age, cultural, & socioeconomic spectrum
- Consistent Ability to Type 55 wpm
- Provide excellent customer service by effectively meeting customer needs, building rapport & relationships
Timeline
Referral Coordinator
Pediatric Associates of the Northwest
01.2022 - Current
Client Services Representative
LabCorp
08.2021 - Current
Patient Access Representative
Adventist Health Bakersfield/ Cerner
06.2017 - 08.2021
Preschool Teacher
Canyon Hills Preschool and Daycare
08.2015 - 06.2018
Associates of Arts -
Bakersfield College
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