Crystal Torres
Montebello,CA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Chevron
Whittier, CA
10.2023 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Attendant
Speedway Gas Station
Santa Monica, California
07.2023 - 10.2024
- Greeted customers, answered their questions and provided them with assistance
- Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages
- Cleaned work areas and equipment at the end of each shift
- Processed customer transactions and provided excellent customer service
- Assisted in organizing merchandise displays on the sales floor
- Maintained a clean, organized and inviting store environment
Front End Associate
Walmart
Pico Rivera, California
08.2017 - 09.2024
- Processed customer transactions and provided excellent customer service
- Assisted in organizing merchandise displays on the sales floor
- Maintained a clean, organized and inviting store environment
Medical Coding And Billing Specialist
Tristar Orthopedic
Whittier, California
04.2015 - 02.2017
- Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing
- Conducted audits of medical records to identify missing or incorrect documentation that could affect accurate coding and billing
- Submitted claims electronically to insurance companies in accordance with regulations
Education
GED -
Los Angeles High School
Los Angeles, CABPR/CPR Certificate -
National CPR Foundation
04.2015
Medical Billing -
American Career College
CA01.2007
Skills
- Customer service
- Cash handling experience
- Customer request handling
- Personal protection equipment (PPE)
- Identification checks
- Product knowledge
- Scanner operations
- Payment posting
- Staff training
- Cash register systems
- Store operations
- Store opening and closing
Certification
BPR/CPR Certificate, National CPR Foundation, 04/01/15
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Chevron
10.2023 - 02.2025
Attendant
Speedway Gas Station
07.2023 - 10.2024
Front End Associate
Walmart
08.2017 - 09.2024
Medical Coding And Billing Specialist
Tristar Orthopedic
04.2015 - 02.2017
GED -
Los Angeles High School
BPR/CPR Certificate -
National CPR Foundation
Medical Billing -
American Career College