Crystal Torres
Tampa,United States
Summary
Dynamic and bilingual professional with extensive customer service experience. Proven ability to enhance guest relations and streamline appointment scheduling, ensuring a welcoming environment. Skilled in cash handling and problem-solving, consistently delivering superior service and maintaining high standards of office organization. Committed to fostering positive interactions and resolving issues efficiently.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
ICare Optical
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Shift Leader
Dunkin' Donuts
05.2022 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Front Desk Receptionist
Access Healthcare
02.2021 - 07.2021
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Shift Leader
Circle K
01.2020 - 01.2021
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
Warehouse Worker
Label Value
07.2019 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Shift Leader
Dunkin' Donuts
05.2018 - 06.2019
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Shift Leader
McDonald's
01.2015 - 06.2015
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Nail Technician -
Erwin Technical College
Tampa, FL06.2018
High School Diploma -
Ethline Prepatory School
Tampa, FL06.2016
Skills
- Bilingual
- Customer service
- Time management
- Listening skills
- Attention to detail
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Guest relations
- Payment processing
- Courteous and professional
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
ICare Optical
01.2023 - Current
Shift Leader
Dunkin' Donuts
05.2022 - 01.2023
Front Desk Receptionist
Access Healthcare
02.2021 - 07.2021
Shift Leader
Circle K
01.2020 - 01.2021
Warehouse Worker
Label Value
07.2019 - 01.2020
Shift Leader
Dunkin' Donuts
05.2018 - 06.2019
Shift Leader
McDonald's
01.2015 - 06.2015
Nail Technician -
Erwin Technical College
High School Diploma -
Ethline Prepatory School
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