Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Accomplishments
Software
Timeline
Generic
Crystal Townsend

Crystal Townsend

Milwaukee,WI

Summary

Well-qualified Leasing Agent/Administrative Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Leasing Agent/Administrative Assistant

Kasdorf Propery Management
10.2023 - Current
  • Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
  • Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
  • Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Used Appfolio and Renttec to keep record of financial transactions and rental applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Property Manager

Life Storage
07.2020 - 10.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated appointments to show marketed unit.
  • Maintain invoices
  • Generating rental agreements
  • Administered operations to handle needs of more than 700 tenants across 4property units
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Assistant Store Manager

Speedway Gas Station
02.2016 - 07.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.

Call Center Representative

Charter Spectrum
12.2017 - 03.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.
  • Approved and terminated customer contracts upon request.

Casino Cage Cashier

Potawatomi Hotel & Casino
03.2018 - 06.2018
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed various cash transactions and answered gaming customer questions.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Handled money, ticket and chips exchanges for customers.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Audited money drawers and hand or machine-counted large cash values.

Education

Associate of Arts - Accounting And Business Management

Milwaukee Area Technical College
Milwaukee, WI
06.2027

Skills

  • Microsoft Excel, Windows, Word, PowerPoint, and SharePoint
  • Financial Statements
  • Effective Planning and Time Management
  • Active Listening and Critical Thinking
  • Report Transcription
  • Staff Training
  • Multi-Line Phone Talent
  • Adobe Systems Adobe Acrobat
  • Closing Sales
  • Store Maintenance
  • POS Systems Expertise
  • Call Center Operations
  • High-Volume Environments
  • Written and Oral Communications
  • Setting Up Files
  • Property tours and inspections
  • Business processes and procedures
  • Background Checks
  • Business partnerships
  • Fair housing policies
  • Lending
  • Lease oversight
  • Property Maintenance
  • Office Management
  • Property Management
  • Administrative Support
  • Move-in coordination
  • CRM Software
  • Telephone and email etiquette
  • Application processing
  • Tenant screening
  • Rent collection
  • Leasing and sales
  • Contract Review
  • Lease preparation
  • Strong negotiation
  • Eviction Procedures
  • Fair Housing Regulations
  • Customer Service
  • Collection Actions
  • Background Check Process

Certification

  • Certified Nursing Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

401k matchPaid time off

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.

Software

Appfolio

Rent Tec

Microsoft

Timeline

Leasing Agent/Administrative Assistant

Kasdorf Propery Management
10.2023 - Current

Property Manager

Life Storage
07.2020 - 10.2023

Casino Cage Cashier

Potawatomi Hotel & Casino
03.2018 - 06.2018

Call Center Representative

Charter Spectrum
12.2017 - 03.2019

Assistant Store Manager

Speedway Gas Station
02.2016 - 07.2020

Associate of Arts - Accounting And Business Management

Milwaukee Area Technical College

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Crystal Townsend