Crystal Trent
Harrison,MI
Summary
My responsibilities as a Center Manager at Matrix Human Services Head Start demonstrated a proven track record in employee training and performance evaluation. Expert in conflict resolution and community engagement, fostering strong relationships to enhance program resources. Successfully recruited and developed staff, ensuring regulatory compliance and promoting a positive learning environment for children. Ensuring school readiness, as well as achieving educational goals. Overseeing the daily operations of the center and the staff. Ensuring that the center is compliant with the State of Michigan Licensing Rules and the Head Start Performance Standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Center Manager
Matrix Human Services Head Start
Detroit , Michigan
08.2009 - 05.2025
- Evaluated the job performances of team members annually by facilitating monthly individual huddles, weekly staff meetings, and ongoing training. Providing feedback sessions.
- Monitored employee attendance records and addressed any issues accordingly.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Resolved conflicts between parents and staff members in a professional manner.
- Participated in agency events, recruitment activities with other centers, and Head Start Administration.
- Assisted Human Resources with recruiting new Center Records Coordinators and Center Managers by conducting interviews for new hires.
Head Start Teacher
Matrix Human Services Head Start
Detroit, MI
12.2001 - 08.2009
- Monitored and screened children's development, as well as their behavior during card marking one, two, and three.
- Promoted language development, literacy, communication, physical development, social development, and emotional development by implementing the lesson plans, which include storytelling, singing songs, pretend play, exploration, and engaging conversations with children.
- Established effective relationships with community organizations to provide additional resources for families in the Head Start program.
- Supported special education services as needed by collaborating closely with specialists assigned to each student's case.
- Assisted with monitoring the attendance records of all students enrolled in the program
Education
Bachelor of Arts - Child Development
Marygrove College
4001 W Mcnichols Rd Detroit MI 4822105-2008
Associate of Arts - Early Childhood Education
Wayne County Community College
Detroit, MI05-2004
High School Diploma -
Cass Technical High School
2501 2nd Ave Detroit MI06-1983
Skills
- Employee training
- Payroll approval
- Conflict resolution
- Performance evaluation
- Regulatory compliance
- Data management
- Team building
- Community engagement
- Staff recruitment
- Customer service
Languages
Spanish
Limited
Accomplishments
- Received a placard demonstrating 21 years of service last year.
Certification
- Food Handlers, CPR & First Aid, Child Abuse & Neglect
Websites
Timeline
Center Manager
Matrix Human Services Head Start
08.2009 - 05.2025
Head Start Teacher
Matrix Human Services Head Start
12.2001 - 08.2009
Bachelor of Arts - Child Development
Marygrove College
Associate of Arts - Early Childhood Education
Wayne County Community College
High School Diploma -
Cass Technical High School
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