Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
CRYSTAL TREVINO

CRYSTAL TREVINO

Sacramento,Ca

Summary

Prior to my current job, I was a full time, stay at home Mother for over 8 years. Which allowed me to establish skills at time-management, multi-tasking, organizing, planning and conflict resolution. All while maintaining a positive and upbeat attitude. In my current role as an Instructional Aide, I am quick and eager to learn new skills and apply my current skills and abilities to my position. I excell in demanding roles and work well in a team setting and independently. I thrive for satisfaction and efficiency. I love working with kids and getting to know their individual personalities to meet them where they are at with their needs. I am confident in my ability to meet any needs required of me and am so excited for new opportunities to help, learn and grow.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Instructional Aide

Westlake Charter School
Sacramento, California
08.2023 - Current
  • Experience working with children.
  • Created a positive learning environment for students.
  • Provided guidance to students on their academic tasks.
  • Monitored student behavior and identified areas of improvement.
  • Assisted with classroom management, including seating arrangements and discipline procedures.
  • Maintained records of student progress, attendance, and behavior.
  • Encouraged active participation in class activities by all students.
  • Delivered instruction individually or in small groups with support from instructor.
  • Addressed the special needs of students requiring individual tutoring, who have been identified by the instructor for special attention.
  • Supervised recess and lunch activities.
  • Participated in appropriate staff development, as required, and meetings to ensure professional growth.
  • Assisted with the supervision of students during emergency drills and assemblies.
  • Assisted with special projects and tasks as needed and directed by administration.
  • Contributed to a caring classroom environment where time is dedicated to community building and conflict resolution.
  • Assisted in filing IEP plans for past and present students.
  • Learn, understand, and apply district rules, regulations, and policies.
  • Provided one-on-one tutoring or mentoring for struggling students.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
  • Worked one-on-one with special needs students to help navigate through school challenges.

Specialty Care Coordinator

Avella Specialty Pharmacy
Sacramento, CA
02.2013 - 05.2015
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Typed up prescriptions received from the doctors office into pharmacy database and process through patients insurance.
  • Contact the patient to collect payment and/or schedule pickup or delivery.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and verified coverage.
  • Greeted customers and answered questions regarding personal medications, cost and coverage.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Bulk Specialist

Comcast Corporation
Sacramento, CA
04.2009 - 11.2012
  • Placed follow-up calls for customers who reported product and/or service issues.
  • Provided support to employees exiting training.
  • Processed customer payments, adjustments, credits, transfers of service and cancellations.
  • Upsold new services and products.
  • Troubleshooted problems with billing, installations and service.
  • Distributed equipment to Multi-dwelling units.
  • De-escalated calls.
  • Received Bow Tie award for outstanding customer service and stats throughout the call center.
  • Casted in Comcast Customer Guarantee commercial.

Team Member

Target
Sacramento, CA
04.2008 - 04.2009
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Restocked shelves, labeled mis-priced items and clearanced inventory.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Operated register, handled cash, processed credit card transactions and provided customers with receipts and proper bills and change.
  • Identified customer needs by asking questions and advising on best solutions.
  • Reset store displays for special events and seasonal merchandise changes.
  • Unloaded products and stocked shelves to resupply new merchandise and items.
  • Processed customer purchases, returns and exchanges quickly to keep store flow moving.
  • Looked for ways to go above and beyond job requirements.

Education

High School Diploma -

Hiram W. Johnson High School
Sacramento, CA
06.2004

Skills

  • Ability to exhibit a positive attitude, and model a mature and professional demeanor at all times
  • Able to analyze situations effectively and provide conflict resolution if necessary
  • Flexible and able to adapt to different work environments
  • Excellent verbal and written skills
  • Strong organizational skills, task management, and attention to detail
  • Works well as a member of a team
  • Ability to work independently, with limited supervision
  • Eager and quick to learn
  • Proficient in Microsoft Office Suite
  • Troubleshooting and data entry skills
  • High customer service standards
  • Excels at multi-tasking, and has a strong work ethic
  • Always willing to reflect and improve

Certification

  • CPR Certified
  • Diapering and Toileting Certified
  • Epinephrine Auto Injector Certified
  • Seizure Recognition and First-Aid Certified
  • Child Abuse & Neglect Mandated Reporter Certified

Timeline

Instructional Aide

Westlake Charter School
08.2023 - Current

Specialty Care Coordinator

Avella Specialty Pharmacy
02.2013 - 05.2015

Bulk Specialist

Comcast Corporation
04.2009 - 11.2012

Team Member

Target
04.2008 - 04.2009

High School Diploma -

Hiram W. Johnson High School

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CRYSTAL TREVINO