Crystal Trimino
Joliet,IL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Pain and Spine Intitute
JOLIET, ILLINOIS
11.2022 - Current
- Monitored patient's vital signs during procedures.
- Prepared sterile trays containing required instruments prior to each procedure.
- Conducted post-procedural assessments on patients to ensure proper healing.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Labeled and completed lab requisitions using ICD and CPT coding.
Medical Assistant
Naperville internist
Naperville, IL
05.2020 - 11.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Office Manager
Naperville Medical Center
Naperville, Illinois
03.2018 - 03.2020
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Used Epic and Practice Fusion software
- Contacted pharmacies to submit and refill patients' prescriptions
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Handled all patient appointment scheduling by phone and in-person for practice with physician
- Scheduled appointments for patients via phone and in person
- Recorded vital signs and medical history for patients
- Assisted patients with basic care and provided excellent service
- Educated patients about medications, procedures and physician's instructions
- Collected forms, copied insurance cards and collected payments to coordinate patient information for billing and insurance processing
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
- Observed strict HIPAA guidelines at all times according to company policy.
Receptionist
Independence Village
, IL
12.2016 - 02.2018
- Tracked and submitted employee time sheets to accounting department for payroll processing
- Created and maintained spreadsheets and developed administrative and logistical reports
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Assisted with administrative tasks, including filing, answering phones and attending residents and their families
- Tracked expenses and documented records
- Maintained attendance records, taking note of staff vacation time, sick days and personal days
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Managed administrative tasks, including maintenance requests, room change process and incident reports
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Responded and assisted to needs of 300 residents on wing
- Greeted and welcomed all guests and Residents
- Screened all visitors and directed them to the correct employee or office
- Obtained signatures for financial documents and internal and external invoices
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Answered phones, transferred phone calls and took messages
- Filed folders
- Filed invoices
- Worked with Microsoft Word and Excel
- Learn how system operates and Handle emergency situations
- Train New employees accordingly
- Respectfully give team advice/give management ideas on team building.
Omega Restaurant
Downers Grove, IL
05.2014 - 08.2016
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health
- Standards
- Quickly recorded transactions in MICROS system to deliver prompt service
- Developed and maintained positive working relationships with others to reach business goals
- Provided friendly and attentive service
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner
- Assertively upsold alcoholic beverages, appetizers and desserts
- Assisted co-workers whenever possible
- Effectively listened to, understood and clarified guest concerns and issues
- Served beverages, breads and butter and replenished items as necessary
- Resolved guest complaints quickly and efficiently.
Cashier
The Home Depot
Downers Grove, IL
01.2011 - 11.2013
- Communicated all store initiatives and promotions to customers to generate return business
- Recommended alternative items if product was out of stock
- Folded and arranged garments in attractive displays
- Replenished supplies, bags and other materials at each cash wrap
- Participated in physical inventory counts every [time period]
- Asked open-ended questions to assess customer needs
- Operated a POS system to itemize and complete an average of [number] customer purchases
- Routinely answered customer questions regarding merchandise and pricing
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Built long-term customer relationships and advised customers on purchases and promotions
- Directed calls to appropriate individuals and departments
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
- Efficiently
- Provided an elevated customer experience to generate a loyal clientele
- Politely assisted customers in person and via telephone.
Telemarketer
Waitres s, Purr-Tec Waters
Lombard, IL
11.2008 - 12.2010
- Answered an average of 300 calls per day by addressing customer inquiries, solving problems and
- Providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Provided an elevated customer experience to generate a loyal clientele
- Answered product questions with up-to-date knowledge of sales and store promotions
- Helped drive sales goals and achieve monthly quotas.
Education
GED -
College of DuPage
Glen Ellyn, IL01.2017
Glenbard East High School
Lombard, ILSkills
- Trusted key holder
- Quick learner
- Proficient in cash management
- Strong client relations
- Skilled in call center operations
- Multi-tasking ability
- Friendly demeanor
- Cleanliness
- Good telephone etiquette
- Invoice coding familiarity
- Accounts payable specialist
- Exceptional Microsoft Excel skills
- Exceptional customer service
- Excellent people skills
- Accounts payable, Policies
- Administrative, POS
- Call center, Pricing
- Client relations, Sales
- Customer service
- Telephone etiquette
- Inventory
- Team building
- Microsoft Excel
- Microsoft Word
- Multi-tasking
- Payment processing
- Front desk operations
- Healthcare platforms
- Setting appointments
- Charting
- Maintaining records
- Staffing management
- HIPAA guidelines
- Oral and written communication
- Referral verification
- Patient callbacks
Timeline
Medical Assistant
Pain and Spine Intitute
11.2022 - Current
Medical Assistant
Naperville internist
05.2020 - 11.2022
Office Manager
Naperville Medical Center
03.2018 - 03.2020
Receptionist
Independence Village
12.2016 - 02.2018
Omega Restaurant
05.2014 - 08.2016
Cashier
The Home Depot
01.2011 - 11.2013
Telemarketer
Waitres s, Purr-Tec Waters
11.2008 - 12.2010
GED -
College of DuPage
Glenbard East High School
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