Crystal Troxell
Akron,OH
Summary
A highly versatile and results-driven professional with extensive experience managing diverse business operations within a matrix management environment. Demonstrates exceptional leadership overseeing division-level functions, including operations, sales, finance, human resources, safety, and compliance. Skilled in financial management, inventory control, and international vendor relations, with a proven ability to optimize processes and ensure organizational efficiency.
Overview
5
5
years of professional experience
Work History
Partnership Advertising Program Specialist
Summit Racing Equipment
10.2023 - 02.2024
- Negotiated additional discounts and favorable payment terms with vendors, ensuring alignment with company financial objectives
- Provided actionable feedback to Marketing and Advertising on product changes, aiding in successful implementation strategies
- Communicated inventory delivery statuses to Sales and Customer Service teams to ensure accurate updates to customers
- Collaborated with Receiving and OFC teams to enhance material handling efficiency and resolved operational issues promptly
- Evaluated and implemented enhancements to departmental operating systems in collaboration with IT, improving workflow efficiency
- Assessed vendor terms and policies to ensure alignment with organizational goals, facilitating effective communication across teams
- Ensured vendor compliance with B2B website usage for streamlined information management
Office Manager
Central Graphics
09.2022 - 08.2023
- Researched, compiled, and prepared comprehensive reports, manuals, and correspondence for management and governmental compliance
- Maintained and updated records related to inventory, personnel, orders, supplies, and equipment maintenance
- Interpreted company policies and procedures, effectively communicating them to staff and ensuring adherence
- Supervised administrative and customer service teams, monitoring performance and addressing quality or procedural issues
- Developed and implemented office procedures, policies, and service standards to enhance operational efficiency
- Prepared work schedules, assigned duties, and ensured deadlines were met across administrative functions
- Coordinated and performed shipping, receiving, and distribution activities to ensure timely delivery
- Managed accounts payable and accounts receivable, ensuring accurate posting of payments and account reconciliation
- Oversaw inventory levels, initiating purchases to maintain adequate supplies while managing costs
- Consulted with managers and staff to resolve issues related to equipment performance, scheduling, and workflow
- Resolved escalated customer complaints and inquiries, ensuring satisfaction and adherence to policies
Business Operations Leader
Dimension Engineering | Evolv LLC
11.2018 - 08.2021
- Directed operations across multiple departments, ensuring alignment with organizational goals and compliance with safety and legal regulations
- Managed inventory systems for hobby robotics and printed circuit board assemblies, overseeing $2.1 million worth of parts and components
- Executed day-to-day financial duties, including accounts receivable/payable, payroll processing, and balancing multiple accounts and ledgers with precision
- Created, audited, and reconciled inventory records against purchase orders, maintaining high levels of accuracy and operational transparency
- Prepared and presented Profit & Loss (P&L) financial statements to external accountants, ensuring compliance with reporting standards
- Acted as the primary liaison for legal matters, managing relationships with multiple law firms and handling trademarks, patent, and insurance policy administration
- Utilized ERP systems (Sage 50, QuickBooks, and in-house software) to streamline financial and operational workflows
- Filed tax and regulatory reports through the Ohio Business Gateway, including monthly sales tax, quarterly CAT, and annual PACT Act filings
- Established strong relationships with vendors, tailoring payment and procurement strategies based on unique requirements and projections
- Enhanced inventory accuracy by aligning physical stock counts with records to ensure consistent and reliable data
- Collaborated with international clients and contract manufacturers in China and the UK, demonstrating cultural awareness and effective communication
- Supervised purchasing, sales, marketing, and customer account operations, ensuring seamless execution and customer satisfaction
Education
Art History major, Art Studio Minor
Myers School of Art, University of Akron
Skills
- Group and individual instruction
- Skill development
- Skill building
- Office administration
- Vendor management
- Financial administration
- Team oversight
- Project coordination
- Community building
- Sales partnership development
- Data management
- Proactive mindset
Affiliations
Board Member, Summit Artspace
Continued Education
- Aspiring Entrepreneurs, Bounce Innovation Hub, 2021
- Diversity & Inclusion Training, Summit Artspace, 2021
- Leadership Akron – Community Leadership Institute Grad, 2018
Timeline
Partnership Advertising Program Specialist
Summit Racing Equipment
10.2023 - 02.2024
Office Manager
Central Graphics
09.2022 - 08.2023
Business Operations Leader
Dimension Engineering | Evolv LLC
11.2018 - 08.2021
Art History major, Art Studio Minor
Myers School of Art, University of Akron
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