Summary
Overview
Work History
Education
Skills
Honors And Awards
Extracurricular Activities
Languages
Timeline
Generic

Crystal Truong

Hawthorne,CA

Summary

Talented Intake Specialist offering 5 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Sr. Sales Consultant Supervisor

Office Max Lakewood
09.2012 - 09.2012
  • Boosted sales revenue by developing and implementing effective sales strategies.
  • Established strong client relationships for increased customer loyalty and repeat business.
  • Expanded market share with targeted prospecting and lead generation efforts.
  • Improved team collaboration, streamlining communication to enhance overall efficiency.

Sales Consultant

Office Depot Torrance
05.2012 - 09.2012
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Intake/Insurance Verification Coordinator

Autism Learning Partners
Monrovia, CA
12.2018 - Current
  • Streamlined the intake process by implementing efficient data collection and organization methods.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Coordinated interdisciplinary communication for smoother transitions between care providers.
  • Ensured regulatory compliance by maintaining up-to-date records and documentation.
  • Improved efficiency within the department by prioritizing tasks and managing time effectively.
  • Trained new staff members on intake procedures, contributing to a well-prepared team.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Certified Framing Manager

Michaels Arts & Crafts
04.2017 - 04.2018
  • Improved framing efficiency by streamlining processes and implementing innovative framing techniques.
  • Managed a team of framers, ensuring high-quality workmanship and timely completion of projects.
  • Reduced material waste by optimizing cutting patterns and reusing scrap materials.
  • Collaborated with designers and clients to create custom frames that met specific aesthetic requirements.
  • Provided on-the-job training for new hires, promoting skill development and increased productivity.
  • Assisted customers with frame selections, offering expert advice on color, style, and material choices.

Certified Framer

Michaels Arts & Crafts
05.2016 - 04.2017
  • Improved customer satisfaction by providing expert framing advice and tailored solutions.
  • Enhanced store reputation through consistent delivery of high-quality framing services.
  • Completed custom framing projects in a timely manner, resulting in increased sales and repeat business.
  • Maintained a clean and organized workspace, ensuring efficient workflow and adherence to safety standards.

Customer Experience Manager

Office Max Lakewood
09.2012 - 05.2016
  • Enhanced customer satisfaction by implementing a streamlined feedback system.
  • Increased employee retention through effective training and mentorship programs.
  • Reduced response time to customer inquiries by optimizing support channels.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.

Administrative Assistant

CSUN University Advancement Vice President Office
10.2012 - 05.2015
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Student Assistant

CSUN College of Health and Human Development Dean’s Office
09.2012 - 05.2013
  • Enhanced office efficiency by organizing and maintaining files, records, and resources.
  • Increased department productivity through effective time management and prioritization of tasks.
  • Assisted professors with grading assignments, resulting in timely feedback for students.
  • Conducted research for faculty projects, contributing to the successful completion of academic studies.

Sales Associate

Office Max Torrance
01.2011 - 05.2012
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Cashier

Carl’s JR
08.2011 - 12.2011
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Secretary

Magnastic Inc.
07.2010 - 05.2011
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Facilitated communication between departments for improved collaboration and project success.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.

Education

BA in Child Development -

California State University Northridge

Class of 2010 -

Mountain View High School
06.2010

Careers in Teaching II
06.2010

Teacher Preparation Academy
01.2010

Careers in Teaching I
06.2009

Introduction to Education 110 -

Rio Hondo Community College
05.2009

Counseling 101/Enrichment Class -

Rio Hondo Community College
12.2008

Child Care and Development -

Regional Occupational Program
06.2008

Skills

  • True
  • Excellent
  • Multi-Line Phone Systems
  • Appointment Scheduling
  • Patient Scheduling
  • Customer Service
  • Insurance Verification
  • Attention to Detail
  • Organizational Skills
  • Medical Terminology
  • Data Entry

Honors And Awards

  • Bobby Salcedo Scholarship, 05/2010
  • Merit Award, English Department, 06/2009
  • Principals Honor Roll, 06/2007 - 2009
  • Read-A-Loud Awards, 2008-2010
  • Student of the Month, 05/2008 and 10/2008
  • Perfect Attendance, 06/2008, 2007
  • Renaissance All Years

Extracurricular Activities

Big Brother Big Sister CSUN Club, Vice President, 01/2015, 05/2015 CSUN Basketball Intramurals, 10/2011 National Society of Leadership, 09/2011, 05/2015 Teacher Preparation Club, 09/2007, 06/2010 MVHS Fundraising for TPA club, 2007, 2010 Outside League Basketball, 2007, 2009

Languages

Vietnamese
Native or Bilingual
Spanish
Elementary

Timeline

Intake/Insurance Verification Coordinator

Autism Learning Partners
12.2018 - Current

Certified Framing Manager

Michaels Arts & Crafts
04.2017 - 04.2018

Certified Framer

Michaels Arts & Crafts
05.2016 - 04.2017

Administrative Assistant

CSUN University Advancement Vice President Office
10.2012 - 05.2015

Sr. Sales Consultant Supervisor

Office Max Lakewood
09.2012 - 09.2012

Customer Experience Manager

Office Max Lakewood
09.2012 - 05.2016

Student Assistant

CSUN College of Health and Human Development Dean’s Office
09.2012 - 05.2013

Sales Consultant

Office Depot Torrance
05.2012 - 09.2012

Cashier

Carl’s JR
08.2011 - 12.2011

Sales Associate

Office Max Torrance
01.2011 - 05.2012

Secretary

Magnastic Inc.
07.2010 - 05.2011

BA in Child Development -

California State University Northridge

Class of 2010 -

Mountain View High School

Careers in Teaching II

Teacher Preparation Academy

Careers in Teaching I

Introduction to Education 110 -

Rio Hondo Community College

Counseling 101/Enrichment Class -

Rio Hondo Community College

Child Care and Development -

Regional Occupational Program

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Crystal Truong