Summary
Overview
Work History
Education
Skills
Websites
Quote
Timeline
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Crystal Tucker

Crystal Tucker

Summary

Technical Support and Project Management professional. In the realm of Technical Support, I possess a proven ability to rapidly diagnose and resolve complex technical issues. I excel in identifying and managing issues while consistently developing effective solutions. In the arena of Project Management, my expertise lies in ensuring projects are executed within defined scope, schedule, and budget parameters. I have a proven track record of coordinating cross-functional teams, fostering collaboration, and ensuring adherence to timelines.

Overview

17
17
years of professional experience

Work History

Project Manager/Coordinator

Doxim
09.2021 - Current
  • Support professional service projects for diverse clients in the financial services industry by assisting with the full lifecycle of project engagements from scoping, initiation, tracking and reporting to closing and billing
  • Develop technical requirements through business requirement gathering techniques to understand the scope at a Business Analyst capacity, functional & non-functional relationships, dependencies, risks, and facilitate the communication between business and technology areas
  • This includes managing customer communication and expectations around project timelines and delivery deadlines.

Move Technician, IT Concierge

Ford Motor Company
03.2021 - 09.2021
  • IT Concierge responsible for daily on-site support and management of staff relations at various assigned Ford facilities
  • Provide administrative, technical, and training assistance to ensure connectivity to the network and all remote and collaborative workspaces
  • Work with IT management to breakdown, disconnect and move computer equipment
  • Setup and redeploy remote computer workstations
  • Support user technology service challenges regarding printers, AV, computer functionality and bluescape issues.

Account Manager - Marketing Client Services

Dialog Direct
09.2018 - 04.2020
  • Responsible for the coordination of all activities related to the accounts managed within their portfolio
  • Served as a key point of communication within my respective working teams and interfaced directly with clients and their agencies to coordinate scheduling and processing of direct mail, and special order fulfillment projects from inception to completion
  • Act as Liaison between clients and internal departments to coordinate efficient and timely processing of orders and initiate closing of projects and attend End of Work Meeting with Account Management

Operations Specialist

AlixPartners
02.2017 - 06.2018
  • Provided onsite and remote engineering and support for all eDiscovery Data Center services, including managing the servers, storage, systems monitoring, replication & backup; as well as the specialized software applications for the EDC/IMS business unit
  • Involved in the design, configuration, build, implementation, and maintenance of computer servers, operating systems, related hardware and peripherals, and specific application software
  • Design, configure, build and maintains computer servers and eDiscovery Data center specific software applications and services
  • Troubleshoot and resolves malfunctions with eDiscovery systems.

Technical Support

SourceHOV
06.2013 - 02.2017
  • Provided backend server support using vSphere VMware Configuration manager
  • Additionally, I was responsible for the functionality of day to day operation and usage of web-based software and computer operations
  • Proactively monitor Unix, SQL, Oracle systems perform backup and restore as needed, user account management, SAN storage management, hardware and OS maintenance, and application maintenance.

Technical Support

ProfitStars
12.2006 - 06.2013
  • Provided remote and SAAS technical support for client document imaging and archival retrieval SQL based software
  • Installed software on a variety of platforms and configure according to the customer’s needs, which included interfacing with AS400 system
  • Maintain above average SLS rate of 95% on customer call backs
  • Monitored incoming cases and emails and resolve in 96 hours in accordance with Service Level Standards (SLS)

Education

M.B.A - Project Management -

DeVry Keller University

Skills

  • Requirement Gathering
  • Jira
  • Relativity
  • SAAS experience
  • Management experience
  • SharePoint
  • Salesforce
  • Microsoft Suite applications
  • NetSuite
  • QuickBase
  • ServiceNow
  • Health Information Mgmt Systems

Quote

Loving what you do is happiness, doing what you love is freedom

Timeline

Project Manager/Coordinator

Doxim
09.2021 - Current

Move Technician, IT Concierge

Ford Motor Company
03.2021 - 09.2021

Account Manager - Marketing Client Services

Dialog Direct
09.2018 - 04.2020

Operations Specialist

AlixPartners
02.2017 - 06.2018

Technical Support

SourceHOV
06.2013 - 02.2017

Technical Support

ProfitStars
12.2006 - 06.2013

M.B.A - Project Management -

DeVry Keller University
Crystal Tucker