Crystal Tuers-Welch
Fort Mohave,AZ
Summary
Self motivated and thrives in a fast moving environment. Consistently meeting deadlines with proven communication skills with customers and employees.
Overview
2025
2025
years of professional experience
Work History
Cleaning Technician/Housekeeper
Valley Valley View Medical Center-HHS
08.2024 - Current
- Cleaned and sanitized assigned areas, adhering to performance standards and infection control protocols
- Prepared hospital rooms for new admissions and maintained a clean, safe environment for patients and staff
- Notified maintenance of issues and collaborated with health care professionals to ensure a high standard of cleanliness
- Refined skills through participation in professional workshops targeting sanitation standards and precautionary measures.
Owner/Operator
Tri-State Cleaning Solutions
09.2019 - Current
- Built and managed a successful cleaning business over 30 years, including marketing, staff management, and financial oversight
- Recruited, trained, and managed employees, ensuring a safe and legal work environment
- Developed and implemented policies and procedures to enhance productivity and service quality
- Forecasted financial requirements, prepared budgets, and analyzed variances to achieve financial objectives
- Maintained high standards of service by enforcing quality standards and resolving customer service issues
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data
- Processed a high volume of incoming claims in accordance with established policies and procedures
- Adhered to all applicable laws, regulations, and company standards while processing claims
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions
- Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims
- Maintained accurate records of all processed claims in accordance with departmental requirements
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company’s services
- Performed quality assurance reviews on completed work to ensure compliance with standards
- Managed escalated customer complaints pertaining to denied or delayed payments in a timely manner
- Performed additional duties as requested by management team
- Verified claim data correctness in preparation for processing
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims
- Built rapport and trust with injured insureds through effective customer service techniques which involved fair and prompt processing of claims
- Worked closely with appraisers, rental facilities, body shops and salvage vendors
- Entered claim information accurately into database systems
- Collaborated with adjusters and underwriters to resolve complex claim issues
- Followed up on pending claims and resolved issues delaying processing
- Participated in audits of claims files to ensure adherence to company policies
- Adhered to state and federal regulations regarding insurance claims processing
- Communicated with policyholders to explain claim decisions and answer inquiries
- Reviewed and processed incoming insurance claims to ensure accuracy and completeness
- Managed workload to meet or exceed productivity and quality standards
- Maintained confidentiality of policyholder information in compliance with HIPAA regulations
- Assisted claimants, providers and clients with problems or questions regarding claims
- Checked documentation for appropriate coding, catching errors and making revisions
- Prepared and reviewed insurance-claim forms and related documents for completeness
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Collaborated with fellow team members to manage large volume of claims
- Retained strong medical terminology understanding in effort to better comprehend procedures
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts
Cashier-Customer Service
Walmart
11.2021 - 08.2024
- Provided excellent customer service by addressing inquiries, processing transactions, and maintaining a clean store environment
- Guaranteed timely and superior service resulting in customer satisfaction.
- Forecasted financial requirements, prepared budgets, and analyzed variances to achieve financial objectives
- Maintained high standards of service by enforcing quality standards and resolving customer service issues
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Increased sales of promotional items by informing customers about current offers.
- Enhanced shopping experience, provided product information and location assistance.
Call Center Representative
Harbor Freight Tools
- Handled customer calls, provided accurate information, and resolved concerns to maintain a positive company reputation
- De-escalated customer issues, offered assistance, and guided clients through troubleshooting and product use
- Assisted in training new employees and maintained records of customer interactions and complaints
Education
Bachelor’s Program - Healthcare Administration
Colorado Technical University
Lompoc, CAAssociate’s - Business Administration
Metropolitan Business College
Long Beach1990
Skills
- Excellent organizational and customer service
- Property Management
- Microsoft
- PowerPoint
- Project Management
- Bookkeeping
- Tax Experience
- Research
- Computer Literacy
- Merchandising
- Professional Cleaning Experience
- Microsoft Office
- Delivery Driver Experience
- Time Management
- Leadership Experience
- Customer Service
- Fair Housing Regulations
- Housekeeping Management
- Property Leasing
- Guest Services
- Marketing
- Office Manager
Timeline
Cleaning Technician/Housekeeper
Valley Valley View Medical Center-HHS
08.2024 - Current
Cashier-Customer Service
Walmart
11.2021 - 08.2024
Owner/Operator
Tri-State Cleaning Solutions
09.2019 - Current
Call Center Representative
Harbor Freight Tools
Bachelor’s Program - Healthcare Administration
Colorado Technical University
Associate’s - Business Administration
Metropolitan Business College
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