Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Tuers-Welch

Fort Mohave,AZ

Summary

Self motivated and thrives in a fast moving environment. Consistently meeting deadlines with proven communication skills with customers and employees.

Overview

2025
2025
years of professional experience

Work History

Cleaning Technician/Housekeeper

Valley Valley View Medical Center-HHS
08.2024 - Current
  • Cleaned and sanitized assigned areas, adhering to performance standards and infection control protocols
  • Prepared hospital rooms for new admissions and maintained a clean, safe environment for patients and staff
  • Notified maintenance of issues and collaborated with health care professionals to ensure a high standard of cleanliness
  • Refined skills through participation in professional workshops targeting sanitation standards and precautionary measures.

Owner/Operator

Tri-State Cleaning Solutions
09.2019 - Current
  • Built and managed a successful cleaning business over 30 years, including marketing, staff management, and financial oversight
  • Recruited, trained, and managed employees, ensuring a safe and legal work environment
  • Developed and implemented policies and procedures to enhance productivity and service quality
  • Forecasted financial requirements, prepared budgets, and analyzed variances to achieve financial objectives
  • Maintained high standards of service by enforcing quality standards and resolving customer service issues
  • Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures
  • Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data
  • Processed a high volume of incoming claims in accordance with established policies and procedures
  • Adhered to all applicable laws, regulations, and company standards while processing claims
  • Researched discrepancies between submitted documentation and actual records to identify errors or omissions
  • Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims
  • Maintained accurate records of all processed claims in accordance with departmental requirements
  • Assisted customers via telephone inquiries related to their specific claim status or general questions about the company’s services
  • Performed quality assurance reviews on completed work to ensure compliance with standards
  • Managed escalated customer complaints pertaining to denied or delayed payments in a timely manner
  • Performed additional duties as requested by management team
  • Verified claim data correctness in preparation for processing
  • Processed claims according to established quality and production standards and made corrections and adjustments to solve problems
  • Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims
  • Built rapport and trust with injured insureds through effective customer service techniques which involved fair and prompt processing of claims
  • Worked closely with appraisers, rental facilities, body shops and salvage vendors
  • Entered claim information accurately into database systems
  • Collaborated with adjusters and underwriters to resolve complex claim issues
  • Followed up on pending claims and resolved issues delaying processing
  • Participated in audits of claims files to ensure adherence to company policies
  • Adhered to state and federal regulations regarding insurance claims processing
  • Communicated with policyholders to explain claim decisions and answer inquiries
  • Reviewed and processed incoming insurance claims to ensure accuracy and completeness
  • Managed workload to meet or exceed productivity and quality standards
  • Maintained confidentiality of policyholder information in compliance with HIPAA regulations
  • Assisted claimants, providers and clients with problems or questions regarding claims
  • Checked documentation for appropriate coding, catching errors and making revisions
  • Prepared and reviewed insurance-claim forms and related documents for completeness
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Collaborated with fellow team members to manage large volume of claims
  • Retained strong medical terminology understanding in effort to better comprehend procedures
  • Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts

Cashier-Customer Service

Walmart
11.2021 - 08.2024
  • Provided excellent customer service by addressing inquiries, processing transactions, and maintaining a clean store environment
  • Guaranteed timely and superior service resulting in customer satisfaction.
  • Forecasted financial requirements, prepared budgets, and analyzed variances to achieve financial objectives
  • Maintained high standards of service by enforcing quality standards and resolving customer service issues
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced shopping experience, provided product information and location assistance.

Call Center Representative

Harbor Freight Tools
  • Handled customer calls, provided accurate information, and resolved concerns to maintain a positive company reputation
  • De-escalated customer issues, offered assistance, and guided clients through troubleshooting and product use
  • Assisted in training new employees and maintained records of customer interactions and complaints

Education

Bachelor’s Program - Healthcare Administration

Colorado Technical University
Lompoc, CA

Associate’s - Business Administration

Metropolitan Business College
Long Beach
1990

Skills

  • Excellent organizational and customer service
  • Property Management
  • Microsoft
  • PowerPoint
  • Project Management
  • Bookkeeping
  • Tax Experience
  • Research
  • Computer Literacy
  • Merchandising
  • Professional Cleaning Experience
  • Microsoft Office
  • Delivery Driver Experience
  • Time Management
  • Leadership Experience
  • Customer Service
  • Fair Housing Regulations
  • Housekeeping Management
  • Property Leasing
  • Guest Services
  • Marketing
  • Office Manager

Timeline

Cleaning Technician/Housekeeper

Valley Valley View Medical Center-HHS
08.2024 - Current

Cashier-Customer Service

Walmart
11.2021 - 08.2024

Owner/Operator

Tri-State Cleaning Solutions
09.2019 - Current

Call Center Representative

Harbor Freight Tools

Bachelor’s Program - Healthcare Administration

Colorado Technical University

Associate’s - Business Administration

Metropolitan Business College

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Crystal Tuers-Welch