Crystal Tuers-Welch
Fort Mohave
Summary
Dynamic Owner Operator with over 30 years of experience at Tri-State Cleaning Solutions LLC, excelling in financial management and customer service. Proven track record in optimizing operations and enhancing productivity, while fostering strong client relationships. Skilled in regulatory compliance and team leadership, delivering exceptional results in diverse environments. Knowledgeable professional with several years of experience, bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations, and increase bottom-line profitability. Organized and systematic, with natural relationship-building and leadership talents.
Overview
35
35
years of professional experience
Work History
Owner Operator
Tri-State Cleaning Solutions LLC
Fort Mohave
08.1991 - Current
- Company Overview: California, Arizona, Nevada.
- Built and managed a successful cleaning business for over 30 years, including marketing, staff management, and financial oversight.
- Recruited, trained, and managed employees, ensuring a safe and legal work environment.
- Developed and implemented policies and procedures to enhance productivity and service quality.
- Maintained high standards of service by enforcing quality standards, and resolving customer service issues.
- California/Arizona/Nevada
- Implemented successful business strategies to increase revenue and target new markets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Prepared staff work schedules and assigned team members to specific duties.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
- Delivered excellent customer service to clients and fellow employees.
- Monitored the financial performance of the business every week to ensure fiscal responsibility.
- Directed the financial health of a company by reviewing financial reports and statements to implement changes in operations, resulting in greater profits.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
- Evaluated employee performance metrics against established benchmarks to determine areas for improvement.
- Negotiated contracts with clients for products or services rendered by the company.
- Identified potential risks associated with operations to minimize liabilities.
- Organized events such as trade shows or conferences to promote brand awareness.
- Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments.
- Created marketing strategies to drive revenue and increase brand visibility.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported delays due to breakdowns, weather or traffic conditions, and emergencies relating to product pickup delivery.
- Set pricing structures according to market analytics and emerging trends.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints promptly and professionally to maintain a positive reputation for the business.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Established pricing models that balanced competitiveness with profitability goals.
EVS Technician
Valley View Medical Center-HHS-EVS
Fort Mohave
07.2024 - 03.2025
- Cleaned and sanitized assigned areas, adhering to performance standards, and infection control protocols.
- Prepared hospital rooms for new admissions, and maintained a clean, safe environment for patients and staff.
- Notified maintenance of issues, and collaborated with health care professionals to ensure a high standard of cleanliness.
- Participated in training programs to enhance skills in infection control, safety procedures, and specialized cleaning techniques.
- Stripped, sealed, and polished floors.
- Cleaned building floors by sweeping, mopping, or vacuuming.
- Serviced, cleaned,d and restocked restrooms.
Cashier - Customer Service
Walmart
Fort Mohave
11.2021 - 08.2024
- Provided excellent customer service by addressing inquiries, processing transactions, and maintaining a clean store environment.
- Ensured customer satisfaction through prompt service and high-quality product offerings.
- Forecasted financial requirements, prepared budgets, and analyzed variances to achieve financial objectives.
- Maintained high standards of service by enforcing quality standards, and resolving customer service issues.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Preserve the appearance of the store by arranging and replenishing displays, and merchandise racks.
- Used suggestive selling techniques to promote add-on sales.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
Agent Contracting Representative
Anthem Blue Cross of California
Newbury Park
01.1999 - 07.2009
- Managed agent contracts and licensing processes, ensuring compliance with California Department of Insurance regulations.
- I led a team project for HIPAA compliance database conversion.
- Enforced quality and customer service standards, resolved issues, and recommended system improvements.
- Maintained accurate records of client interactions and transactions.
- Analyzed performance data to identify areas for improvement and growth.
- Actively participated in developing strategies for improving customer relations.
- Maintained accurate records of all customer interactions, processed customer accounts, and filed documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases, and preparing reports.
- Responded to client inquiries and resolved issues promptly.
- Provided customer service to clients through phone and email communication.
- Participated in ongoing training programs related to job duties or responsibilities.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Led training sessions for junior agents to enhance team capabilities.
Call Center Representative
Harbor Freight Tools
Camarillo
02.1996 - 08.1999
- Handled customer calls, provided accurate information, and resolved concerns to maintain a positive company reputation.
- De-escalated customer issues, and helped, and guided clients through troubleshooting and product use.
- Assisted in training new employees, and maintained records of customer interactions and complaints.
- Monitored call queues to prioritize incoming calls by urgency, or importance level.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained accurate records of customer interactions for future reference.
- Updated system with order specifics and customer details, preferences, and billing information.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services, and take orders.
- Offered resolutions to de-escalate calls and solve customer issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered incoming calls from customers and assisted with product inquiries, billing questions, and other customer service-related issues.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Owner/Operator
Vazquez Group Homes
Ventura County
10.1989 - 09.1998
- Company Overview: Owner/Operator - Special needs foster care provides a nurturing environment for children facing challenges due to disabilities or disorders.
- These challenges can include developmental, physical, or mental disabilities, as well as complex medical needs, and emotional difficulties.
- Common disabilities among foster children include ADHD, autism spectrum disorder, blindness, cerebral palsy, and Down syndrome.
- These children often face hurdles, such as removal from their biological families, difficulties finding permanent placements, and increased vulnerability to abuse.
- Special Kids Special Families (SKSF) provides specialized support and care.
- Skills trainers help children enhance their social and educational skills through engaging activities.
- In summary, addressing the unique needs of children in special needs foster care is crucial for helping them grow and thrive, fostering a brighter future.
- Owner/Operator - Special needs foster care provides a nurturing environment for children facing challenges due to disabilities or disorders.
- Ensured compliance with safety regulations throughout the facility.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Developed business plan and budget to maximize profitability.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
Education
Bachelor of Science - Healthcare Administration
Metropolitan Business College Long Beach
Online02-2026
Associate of Science - Business Management
Metropolitian Business College
Long Beach, CA07-1988
Skills
- Financial management
- Regulatory compliance
- Healthcare administration
- Project management
- Customer service
- Data analysis
- Team leadership
- Employee training
- Process improvement
- Staff training and development
- Business operations management
- Operations oversight
- Preventative maintenance
- Hiring
- Human resources
- Performance analysis
- Human resource management
- Vendor negotiation
- Profit optimization
- Business planning
- Finance management
- Marketing expertise
- Risk management
- Documentation and reporting
- Negotiation
- Relationship management
- Personnel management
- Sales negotiation
- Financial planning
- Inventory management
- Cashflow management
- Budget development
- Client relationship management
- Human resources oversight
- Basic computer literacy
- Flexible schedule availability
- Logbook management
- Decision-making
- Attention to detail
- Equipment operation
- Physical stamina and strength
- Accurate record keeping
- Dependable and reliable
- Courteous and polite demeanor
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursPaid time offPaid sick leaveTimeline
EVS Technician
Valley View Medical Center-HHS-EVS
07.2024 - 03.2025
Cashier - Customer Service
Walmart
11.2021 - 08.2024
Agent Contracting Representative
Anthem Blue Cross of California
01.1999 - 07.2009
Call Center Representative
Harbor Freight Tools
02.1996 - 08.1999
Owner Operator
Tri-State Cleaning Solutions LLC
08.1991 - Current
Owner/Operator
Vazquez Group Homes
10.1989 - 09.1998
Bachelor of Science - Healthcare Administration
Metropolitan Business College Long Beach
Associate of Science - Business Management
Metropolitian Business College
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