CRYSTAL TUITOELAU
VANCOUVER
Summary
Detail-oriented accounting professional with over 5 years of experience in accounts payable and customer service. Proven track record in processing high-volume invoices, maintaining accurate financial records, and ensuring timely vendor payments. Strong skills in medical billing, proficient in ICD-10-CM and CPT coding, with a commitment to optimizing reimbursement processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
KELLY & ASSOCIATES
02.2023 - 04.2025
- Handled customer inquiries and complaints with professionalism and efficiency
- Demonstrated strong verbal and written communication skills to ensure positive interactions
- Built customer loyalty by applying effective problem-solving and relationship-building strategies
- Maintained accurate customer records through timely data entry and database updates
ACCOUNTS PAYABLE CLERK
THE CONCRETE COMPANY
03.2018 - 12.2023
- Process high-volume invoices, match to purchase orders, and ensure timely vendor payments
- Track expenses, prepare expense reports, and maintain accurate financial records
- Document transactions and reconcile accounts to support accurate reporting
- Summarize financial status through balance sheets, profit/loss statements, and other reports
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS
11.2017 - 03.2018
- Achieving specific sales targets and maximizing sale opportunities every call
- Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
- Maintain broad knowledge of products, pricing, promotions, and procedures
CUSTOMER SERVICE REPRESENTATIVE
ANTHEM INC/BLUE CROSS BLUE SHIELD
04.2017 - 11.2017
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Analyzes problems and provides information/solutions
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
- Thoroughly documents inquiry outcomes for accurate tracking and analysis
DATA PROCESSOR/OFFICE MANAGER
ABERCROMBIE BONDING
03.2013 - 04.2017
- Enter and manage customer, account, and source data with accuracy using Excel and database systems
- Organize office operations, including correspondence, filing systems, supply requisitions, and clerical functions
- Prepare and process employee payroll while maintaining accurate financial and staff records
- Facilitated the recruitment, onboarding, & training of over 50 office staff members, implementing training modules that increased staff retention by 15% & reduced onboarding time by 20%
Education
Medical Billing Specialist Program -
MedCerts
Livonia, MISkills
- Medical billing compliance
- Familiarity with multiple insurance carriers
- Recognize ICD-10-CM, CPT, HCPCS and modifiers
- Assign diagnostic and procedure codes
- Submit reimbursement claims to insurers
- Typing proficiency
- Complaint resolution
- Account updating
- Computer literacy
- Client relations
Certification
MCBC Certified
Languages
Samoan
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
KELLY & ASSOCIATES
02.2023 - 04.2025
ACCOUNTS PAYABLE CLERK
THE CONCRETE COMPANY
03.2018 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS
11.2017 - 03.2018
CUSTOMER SERVICE REPRESENTATIVE
ANTHEM INC/BLUE CROSS BLUE SHIELD
04.2017 - 11.2017
DATA PROCESSOR/OFFICE MANAGER
ABERCROMBIE BONDING
03.2013 - 04.2017
Medical Billing Specialist Program -
MedCerts